Forum Discussion
USAGE details no longer available?
Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on "USAGE" tab but that changed overnight. Called in and was told the system is being "updated"--check back later.
Anyone else?
Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
I haven't had T-Mobile Home Internet data reported usage since Nov 25th. Always shows 0GB on the website, app, and my detailed bills.
I was fairly conservative on my data usage, but since T-Mobile refuses to provide usage details, I have become much more liberal in data usage. It's unlimited, and if T-Mobile doesn't care, I won't either.
The pic shows my TMHI usage on my latest bill.
After a few billing cycles and having off-and-on erratic data accumulation over this time, I'm pretty convinced if usage is not showing up on the TM Usage page, it is not being scored against your data-cap. I basically see this as TM giving me random "free days" of data.
T-Mobile is showing last month's billing cycle for detailed usage info. It's been over a week since the last billing cycle. Any one know of a timeline for when they're going to fix this?
partywithmyphone wrote:
T-Mobile is showing last month's billing cycle for detailed usage info. It's been over a week since the last billing cycle. Any one know of a timeline for when they're going to fix this?
I don't think it will ever be fixed. It seems as though they are not putting an operable link on their website. The link is the only way possible to get access to the data usage.
partywithmyphone wrote:
T-Mobile is showing last month's billing cycle for detailed usage info. It's been over a week since the last billing cycle. Any one know of a timeline for when they're going to fix this?
I don’t believe they will fix it, if it’s been this long.
Birdwatcher wrote:
I'm having the same issue. Anyone have an idea of which new carrier they may switch to? I may be leaving because if the usage issue as well.
i'm thinking Verizon. Even higher slightly and quality and service are much better.
magenta6839562 wrote:
Birdwatcher wrote:
I'm having the same issue. Anyone have an idea of which new carrier they may switch to? I may be leaving because if the usage issue as well.
i'm thinking Verizon. Even higher slightly and quality and service are much better.
Verizon does not give you a listing of incoming/outgoing texts and phone call numbers. I like this feature with T-Mobile because I can see who is texting or talking to my young daughter. Of course now with T-Mobile not updating usage this feature is useless.
Birdwatcher wrote:
magenta6839562 wrote:
Birdwatcher wrote:
I'm having the same issue. Anyone have an idea of which new carrier they may switch to? I may be leaving because if the usage issue as well.
i'm thinking Verizon. Even higher slightly and quality and service are much better.
Verizon does not give you a listing of incoming/outgoing texts and phone call numbers. I like this feature with T-Mobile because I can see who is texting or talking to my young daughter. Of course now with T-Mobile not updating usage this feature is useless.
Birdwatcher wrote:
magenta6839562 wrote:
Birdwatcher wrote:
I'm having the same issue. Anyone have an idea of which new carrier they may switch to? I may be leaving because if the usage issue as well.
i'm thinking Verizon. Even higher slightly and quality and service are much better.
Verizon does not give you a listing of incoming/outgoing texts and phone call numbers. I like this feature with T-Mobile because I can see who is texting or talking to my young daughter. Of course now with T-Mobile not updating usage this feature is useless.
Well that’s bad! That’s really awful that they won’t just tell people.
magenta6839562 wrote:
Birdwatcher wrote:
I'm having the same issue. Anyone have an idea of which new carrier they may switch to? I may be leaving because if the usage issue as well.
It's really too bad, I've been with Tmobile for many years. I would appreciate at least honesty on what the issue really is other than a broken link.
Same here, I've been with them 12 yrs but I am switching. My parents have Verizon and my mom was able to see the numbers of calls/texts
Momof2boys wrote:
magenta6839562 wrote:
Birdwatcher wrote:
I'm having the same issue. Anyone have an idea of which new carrier they may switch to? I may be leaving because if the usage issue as well.
It's really too bad, I've been with Tmobile for many years. I would appreciate at least honesty on what the issue really is other than a broken link.
Same here, I've been with them 12 yrs but I am switching. My parents have Verizon and my mom was able to see the numbers of calls/texts
I believe there's an additional fee with Verizon to see the incoming and outgoing texts and phone numbers. Believe me , Verizon nickle and dimes you for everything.
