Anyone else experienced a PAID line being added to their account without your authorization, and then had issues with T-Mobile when trying to remove the added line and get a refund?
Upgraded and bought a new iPhone in a T-Mobile store on 04/22/2022 - I am unfortanely just now noticing after reviewing my yearly reports for tax season approaching, that there was a data line added to my services/bill on the same day, for an apple watch?! The charge was insignificant in cost enough for me to never notice too much of a difference, and the sales representative in the store explained to me the new bill amount and an increase being due to the monthly amount I would be charged for the iPhone payment plan option to pay month for a phone instead of paying in full. I am now trying to have the line removed but the customer service dept. has only tried to tell me I am wrong and that I activated this on my own MONTHS prior to 4/22/22, which is so far from true. I have only ever used my apple watch on wifi/connected to my phone via bluetooth. After reviewing my usuage overview for 2022, each month shows the additional line and every month has 0.00GB of data used. I found this information through my t-mobile account but yet the customer service reps I've spoken to (which has been several now) all seem incompentent and unable to find similar information to show that this change was unauthorized. In addition, the representatives only focus seems to be on conversion or a new sale, rather than doing actual customer service. What happens to customer service??? Anyone had similar experiences? What did you have to do to get T-Mobile to cooperate and help? Do I need to file claim with the Better Business Bureau you think? Anyone filed with the BBB before, and if so, did you have any good results from it? I just want a line removed and something credited to my account for the near year I have paid for a service I never signed up for or authorized,and it seems impossible.
How secure is T-mobile's service? Is it encrypted?
How secure is T-mobile's service? Is packet sniffing or a man in the middle attack possible on the T-mobile network? I know that most ISPs have a good idea of what a user does on their network. You can typically just use a VPN to enable more anonymity online. But from the signal between a device and the cell tower i'm guessing there can be multiple security issues. Lets say I login to my T-mobile account or bank account. And someone has set up a repeater or fake signal that my phone connects to thinking its the T-mobile service. Would that person be able to see the data being transferred over the network. Or is the signal my phone sends out encrypted not allowing for this to happen. Devices like the 4G LTE Cellspot connects to a customers own router and allows them to broadcast a T-mobile signal using their home internet. Are people that own this device able to see data and traffic from my phone? They could possible configure their router maliciously to look at all traffic coming from a 4G LTE Cellspot device with unsuspecting T-mobile customer connecting to it thinking its connected directly to a cell tower. Another way this device can be abused is the person can limit their bandwidth to the device to unusable speeds but all phones around it will still connect to it because its the strongest T-mobile signal. This would degrade the service and make the T-mobile service around that device practically unusable. I swear I'm not paranoid. Just a student studying security and these questions came to mind. Gracias.im getting 1 bar of 4g at home and im in a 5 g ultimate area om the map
Hey everyone anyone have the same issue I'm in a high 5 area and only receiving 1-3 bars of 4g lte I've seems like since the update today for the S22 ULTRA I've been having this tried the typical restart and airplane mode plus data saving technique and nothing? Plz helppromotions lowered for military, first responder and 55 accounts
I'm extremely disappointed with T-Mobile and their decision to lower promotions for some of there GO5G specialty plans. It's feels like discrimination at that point. I'm going to switch to a new phone provider that still gives me a military benefit but doesn't lower my trade in value on a new phone. T-MOBILE is pissing a lot of members off by doing this. Really bad member care!
Extremely long hold times, lying about hold time!
Why is T-Mobile lying about customer service hold times? In the past 3-4 days, I have called several times. Each day I have been on the phone with them nearly 2 complete hours or more for some calls. They are lying about hold times. The recording said 5 minutes hold time and I have been on for 25 minutes. Yesterday It said 7 minutes and I requested a call back. It called back and then put me on hold for another 8-9 minutes!!! What is going on? The customer service I received int he past few days has been one problem after another trying to get my device replaced. And they mailed my device to a local store and the store rep didn't want to give it to me because she didn't want to do a phone transfer at 6pm, so she told me it wasn't delivered. However it was delivered the day before. This is the absolute worst service I have ever received in 15 years of T-Mobile service. And now I receive a message saying they are mailing me my new device and I am going to be charged for it!?! Charged for what??? OMG, I can't with them anymore. I think we all need to leave T-Mobile!
New ASUS Zenfone 8 Flip has terrible service (-100 dBm), any solutions?
So I recently picked up a Zenfone 8 flip and have been trying to use it in the US. I'm in the middle of Philadelphia where the coverage map is great, but have had terrible service with calls constantly distorted or dropping and a signal strength usually worse than-100 dBm. Any ideas on what could be done to make it at least somewhat usable so I'm not out $600?
Really Bad Customer Service
Hi, I am facing big issue with customer service and unable to find a way to lodge complaint officially. Issue started last month when I was travelling overseas and data roaming did not work for 1 specific main line. Other 2 lines I carried worked fine. I called support and they asked me to add roaming package for 10 days but even as I mentioned that I have not maxed allocated roaming hours they instructed to add additional package. After activation of the package still issue was open and support technician was asking standard questions and placed no effort to fix it. After spending multiple calls over 1 hour of my valuable time overseas issue was not fixed. Requested for someone from USA technical support was requested and agent mentioned request has been placed and will get call within 3 days. This never happened. I chatted with support on the issue and ask for refund of the data package and someone to call to fix the data roaming issues was not closed. After multiple attempts to get call back from support team still was unsuccessful. Also refund was agreed but did not reflect in my statement. Customer service is not willing to take customer complaint seriously and not further escalatingit No return call from USA support team until now Billing issue took two calls to resolved and get adjustment Customer service unable to provide ticket for mycomplaint Finally today I have ticket logged #01116452. Expectations, Call from necessary team to fix the issue I am facing as next overseas travelled is planned for next week Take necessary action on the support team previously engaged in my complaint Why T-Mobile is not providing details to provide feedback on the customer service??? If not addressed soon, planning to port to another service who cares about the customer...
Is service ever going to improve?
I was a loyal sprint customer. Since t-mobile bought sprint, service has been awful. They said it would take a few years for all the towers to be functioning. They claim that all towers are functioning now, but I have even worse service. I have lost service in my house and on my street. I have SOS in most places. The coverage map says I should have 5g in the areas my phone displaysSOS. T-mobile is still the cheapest since they kept my sprint price. Whenever t-mobile reaches out about my complaints, they tell me that the map says it should be working and there are no outages. That has not changed my terrible service. Does anyone have any information or inside knowledge about this? Any idea is the service will ever improve? At this point, I'm about to switch providers and pay $30 more per month. At least then I won't be paying for nothing.Anyone dissatisfied with T-mobile?
I have spent almost 5 hours trying to get help with my Samsung A32. The phone cuts people off. I got the phone in November 2021 and this is May 2022. Because I didn't get the warranty they won't help me. Very poor customer service. I've been a customer since 2002….yes….20 years with 6 lines. Wow! I even said I was going to switch carriers and the guy transferred me to customer service to do that. Very sad that they don't care.