promotion issue
I am incredibly frustrated with the lack of progress on my T-Mobile rebate. I have been waiting for over nine months for a $150 prepaid Mastercard that I was promised when I signed up for 5G home Internet as part of a promotion. Despite my numerous attempts to resolve this with customer support over the phone, I have not received any updates and keep getting the runaround. This is completely unacceptable, and I demand an immediate resolution on the rebate and a clear explanation for this outrageous delay. Has anyone else experienced such a long delay in receiving a rebate? I can't believe it's been over nine months already.
Unable to redeem T-Mobile Home Internet reward
Received email to redeem reward but not working: 1) Loging in as first time user 2) Entering phone number associated with Tmo home internet account and 2) Entering Captcha...receive the same error over and over again..."We were not able to validate the information provided. Please try again OR if you feel you've reached this message in error, please contact Customer Service." Tried from safari &chrome browser.
porting disaster
I signed up for T-Mobile service on 8/11 as I was preparing to move to a new location where my old provider didn't have good service. First, red flag we have IPhones that don't take a SIM card, yet the representative insisted she had to send me 5 SIM cards. Then the address is a new build and she claimed that UPS couldn't find the address so I needed an alternate address for them to send them to. Needless to say I got the SIM card days later and when trying to activate surprise surprise I didn't need them. Second issue I had 5 lines, 4 numbers from Alaska and one number from Virginia, we are a military family. After 2.5 hours of being on the phone with T-Mobile who insisted it was AT&T's fault and vice verse I get told because they don't have service in that part of Alaska that I can't keep my 4 phone number and they can't be ported in. So of course the 5 virtual prepaid rebates were denied on the basis I did not port my numbers in. Well I tried, one was successfully ported and they denied it too. Just starting this new plan with T-mobile and needless to say I am disappointed and I've been misled and lied to. The first untruth was that they checked and my numbers were able to be ported. Did they really check or just wanted my business. The second untruth was that I would get a prepaid card for new service. The rebates were all denied and they said it was because I didn't port in my numbers. Well I ported in 1, the other 4 couldn't be and that's not my fault. So I have no rebates, and lost my phone number that I've had for 6 years.
Reembolso
I've switched carriers to T-Mobile since April 2023 and as of now I have not received my rebate card that was "authorized". Every time I contact them everything is "perfect" on their side and I'll be receiving a link for my rebate since the "previous one" that was never sent expired. What a business here!!!!
Cant find rebate card
I have two $150 rebate credits from T-mobile but I cannot find where to get them. I have both tracking IDs, two promotion numbers and they both say status recieved but I didnt get the card like I have gotten for my keep and switch phone. Anyone know how I can get it? The promo website doesnt show it..Site Error, Cannot Submit Rebate
Hi, We've recently switched over and I am trying to get all the rebates submitted and promotions applied. So far it has been quite a bit of work to figure out how toactivate promotions or submit for rebates, which is frustrating considering all the effort put intopromoting them. The current issue is that although I have found the pagehttps://promotions.t-mobile.com/rebatesOnce I am "inside" of my account the reCAPTCHA button has the error "ERROR for site owner:Invalid domain for site key" and since I cannot do the reCAPTCHAI cannot submit the rebate information. Is there another way to submit rebate requests? Or is there any info on the page error being resolved? Thanks for any input!
