technical issue
10 TopicsSecurity cameras not connecting to T Mobile Internet?
I switched to T-Mobile Internet last week and got a Gateway that says it's by Arcadyan. WiFi works great on phone and computers, but when trying to set up the home security cameras, it won't connect. I have both Blink and Panasonic cameras and have tried both on the 5G and the 2.4 and neither network is working. Also reset and restarted everything multiple times. What else could I try??17KViews3likes31ComentariosNot able to place order online
Everytime I try to place an order on the website, I get this message after entering payment and shipping details: Please call us or visit a store to complete your order. Tu seguridad es importante para nosotros. Lamentablemente, no pudimos verificar tu identidad y no podemos completar tu pedido por Internet. Nuestros galardonados expertos en servicios móviles están listos para ayudarte. Llámanos o dirígete a una tienda para continuar. I don't want to spend 2 hours over call or at the store for something as simple as placing an order to add a line or get a device.3.8KViews3likes14ComentariosT-Mobile Wifi Privacy
I just joined the T-Mobile Home Internet team but I was trying to hide my WiFi from outsiders like I was able to do with my nighthawk but I couldn’t find the setting in the app. Does anyone know how I can hide my WiFi name from other individuals outside of my home657Visto0likes1Comentario¿Cómo?
I am unable to use my service when I am not on wifi. An eSim has been installed and everything and I cannot make or receive calls outside of my home. When I am traveling I cannot even use Google maps. Nothing has been done about this and now I just received a bill... how do you expect me to pay for a service I am not even receiving?119Visto0likes8Comentariosthe app hasn't worked in about 4 months
I have tried using the app for for months. Im order to check my account or pay my bill. Every time I get an error message about technological difficulties and I have to go to the website or call the customer service number. I have S21 if that helps97Visto0likes1ComentarioT-Mobile Hotspot Usage Bug with Tidal Streaming
I have been having issues with Tidal streaming on my Samsung S24 since February '24. I have determined that the data that Tidal is using to stream music is being recognized as "hotspot data" by T-Mobile. Each carrier billing cycle the T-Mobile system sends me a message stating I have hit my hotspot data cap. At that time Tidal becomes extremely slow and encounters buffering issues. All of my other applications work perfectly fine, I have unlimited data with my T-Mobile plan (Magenta Max55+), but for some reason, Tidal is using hotspot data or its data usage is being miscategorized as hotspot data. On my phone hotspot data usage reported is 0GB month over month. I never use my hotspot. Something weird is going on here, I am not sure if it is on the Tidal side in how it requests data or on the T-Mobile. I need help in having this issue investigated and escalated to the appropriate parties (Either at Tidal, T-Mobile, or maybe even Samsung). I have attempted to inform T-Mobile but they their phone support seems ill-equipped to handle uncommon technical problems. I am not sure if this will ever be resolved. I suppose in T-mobiles eyes this would be like a "P4" priority. Unless there is some security risk involved I doubt they will care. Here are links showing other customers have experienced similar problems: https://community.t-mobile.com/accounts-services-4/t-mobile-shows-hotspot-data-usage-when-it-is-disabled-in-my-phone-settings-47603https://community.t-mobile.com/plans-features-and-billing-46/why-is-tidal-data-being-recognize-as-hotspot-data-50869?postid=223600#post22360064Visto0likes0ComentariosWhat is wrong with my home screen?
MOTO G POWER 2020 I'm not sure what the specific page is called-it's the furthest page when swiping to the left on the home screen-and looks different, allows me to customize my widgets, scroll up and down through them, etc. Regardless of its name, it suddenly glitched this morning and is now saying that my account (??) is not supported. I've never seen this before and I can't find anything about it online, so I'm wary about clicking any links. I have no idea what to make of this or who to contact for help.49Visto0likes0ComentariosForwarding posts to friends via FB Msgr
Hicommunity, I'm having trouble forwarding tiktocs and other video clips to friends via facebook messenger, instagram. When my friends try to open and view them, they aren't available for some reason. This happens almost all of the time. However, when I'm sent videos, I can view them without issue. Is this something that can be remedied in settings or how do I fix? I have an Apple 13 Pro. One friend is on another carrier with a Samsung phone, the other is an apple phone on the t-mobile platform. Thank you you so much for your help!!16Visto0likes0Comentarios