User Profile
quanrev
Network Novice
Joined 2 years ago
User Widgets
Contribuciones
Re: After almost eleven years I am leaving T Mobile for good...
It's official! I've now been on hold for 2 solid hours just to try to get a live rep to resolve a continuing issue. The longest hold I've experienced to date, but many as I say very close to it. You know I've complained about this on this forum before only to have some dead heads argue back to me to use the chat or go to facebook almost as if they were defending this company. Go figure.10Visto0likes0ComentariosRe: After almost eleven years I am leaving T Mobile for good...
Well, Consumer Cellular just got rid of T Mobile towers, and it does seem like the AT&T towers that they use are offering a better signal. If they get bought up and things change for the worse, I'll move again. I'm not putting up with this shoddy service. BTW, I'm on hold right now with T Mobile yet again and have been for the last hour and fifteen minutes.12Visto0likes0ComentariosAfter almost eleven years I am leaving T Mobile for good...
Over the last few years, the hold times have increased to the point of becoming unbearable. I spend on average 45 minutes to an hour and a half on hold before I reach someone, and this is at any time of the day and any day of the week. And then when they finally answer, if I don't get occasionally hung up on during the lengthy hold time, and I try to troubleshoot an issue, half the time it doesn't get fixed, and thus another long hold time. I've had it. The only way you can get a person quickly is to call the Sales department. That they answer right away, but they're unable to do anything. I'm switching to Consumer Cellular. I've tested their customer support and it's as fast as the sales line. And they're about 25% cheaper as well.844Visto0likes3ComentariosCustomer service and network issues are getting worse and worse...
I've been on the phone for close to FIVE hours now trying to resolve my watch issue. I am no longer able to call or text for whatever reason and I know it's not the watch as I've got an Identical back up, both of which have worked in the recent past. I've talked to multiple overseassupervisors, andtech support personnel, and still not working. They tell you they'll call you back, too, but not all the time, so I'm left having to call yet again and wait on hold yet another HOUR just to start all over again. It used to be the case I could get domestic support that was quite good at resolving these issues, but apparently, that's no longer the case. I don't know what other carriers are like, but after having been with T Mobile for ten years now, I'm seriously considering taking my eight lines elsewhere.108Visto0likes0ComentariosMajor issue - cannot get a hold of customer service!!!
As I type this I have three phones holding for a rep and have been on hold a half hour. The only way I get someone on the phone is to select new accounts/new activation, but then they cannot help me. I can't even get someone on the phone to cancel my lines! This has been going on for three days now. This company has gone downhill. Can anyone please call me???!!!406Visto0likes7Comentarios