Forum Discussion
Activation and Taxes based on Credit Limit?
There is currently a deal on the website that says iphone15 "on us" when you upgrade or already have a go5g plus plan and a trade-in device. However, when I tried to do the upgrade online, it's showing a $650 down payment. When I asked customer service about this, I was told that "the charge is based on taxes and activation fees and my credit limit is low, so my down payment is higher."
Online it says the activation fee is $35, and the sales tax for this phone in my state would only be about $56, for a total of about $100-ish. I brought this to the attention of customer service and was told that mine is different because of my credit. But if the phone is free, why is there a down payment involved?
I should only be paying the fee and taxes, not for the phone itself. I tried to keep asking questions but was told that they already explained it to me in detail and that is the basic Tmobile policy. I asked for them to send me the link to the policy or email it to me, but I got no response.
Has anyone else experienced this? I am VERY confused why tax and an activation fee would be based on my credit limit.
I want to add ALL of the advertising says "WELL QUALIFIED" Also even if you pay upfront you'll bill goes lower when you end up paying the device sooner. They pay for the device over a 24 month period.
jamaicajansunprincess wrote:
That seems silly …. Why would my low credit limit cause that when it’s supposed to be free?
It isn't free until the 24 month term is complete. Read the fine print on how the promotion works and the terms and conditions of it.
That seems silly …. Why would my low credit limit cause that when it’s supposed to be free?
It's free upon completion of the 24 month term. You basically have to pay more up front, which you will get back in credits over the 24 month term. Once complete, you will have been credited back through your monthly bill, how much your deposit was and the remaining cost of the device.
