Expiration date bug for Legacy Pay As You Go?

“My question is if i do get a new phone will i lose my Pay As You Go plan?”

You should be able to keep your legacy plan. It was years back when I had to get a new SIM to get the smaller size options. It was (still is I hope) the case that you could contact T-mobile and have them switch you plan to the new SIM without issue. It does not matter how many times you swap that SIM to a new phone, the SIM is the thing that has the IMEI.

I too have had a Pay As You Go legacy plan now for I figure at least 15 years. It's a back up phone I only use rarely but for 10 bucks a year it's nice to have.

I paid my 10 bucks back in Feb. and it actually has the correct 1 year expiration date, I wasn’t aware of an issue with the dates until I read this thread.

I came here looking for info on changing my phone. I have an old (realmente old) Samsung E105 flip phone and I suspect with the shutdown of 3G it's going to stop working very soon and I'll be forced to get a new one. My question is if i do get a new phone will i lose my Pay As You Go plan?

I don't want to become a monthly prepaid user: I already have that set up with another carrier. Ten, 20 even 25 bucks for an entire year however is fine and well worth it.

I’m just afraid if I try to activate another phone T-Mo will have an excuse to eliminate my Pay As You Go and I’ll be stuck with a phone I don’t want.

I should also add that the SIM card in the E105 is too large to fit into the newer phones. I discovered that when I upgraded a 2013 Samsung A3 to a new moto e (my US Cellular prepaid)

In that case I had to call CS and they were terrific setting it up and they let me stay on my current lower cost monthly plan.

I just added $10 to my $112 balance on my Legacy Pay As You Go Plan, that was expiring in 1 day. And, the entire plan was extended by 1 year, as it should be.

Mine is happy now. I waited until it was closer to the early expire date to try adding the smallest amount. Selecting $1.00 to add (used to be $10 minimum of course) did work. Note that it is actually $3.50 due to tax/fees. But the main thing is that my expiration did extend a full year. So if you don't really need to add more dollars/minutes then it seems to just require $3.50 each year to keep it running.

Hello I have a legacy pay as u go T Mobile and topped up 04/16/ 2022 for  $30 and it shows the balance expiration date as 07/13/2022 so only in 3 months when in the past its always been balance expiration in a year. Anyone know how to solve this as tried calling and have been un successful in getting through? is there no e mail or chat you can contact them on?

(UPDATE: 3-31-22)  Things are ok now.  Just added $10 each ($11.20 w/ tax) to my 2 legacy gold accounts and the expiry dates correctly show a year away (March 2023).  #225# works, but to my surprise, even their website is working again.  I.e. I no longer get the "F451 Service Unavailable error … try again later" message. I can actually to go to the page that show the remaining minutes and expiry dates

All is good for now.  Let’s hope they don’t screw things up again later.

Update.  Although I never got any message from Customer Service in 72 hours as promised, or any other time, I have tried  their site every other day or so and now, 2 weeks after my call, I did get to the account with the 2 legacy gold phones today and I was able to add $15 for one and got an expiration date of 3-23-23.   I now had to log out and log back in to get from one phone's info to the other, but that's not terrible as long as it stays usable.    

Correction    expiration 2023, of course. 

vkwong, same here, F451, etc.  Their site has been so often inaccessible for long periods in the years of my legacy account that their deliberate sabotage, as opposed to amazing ineptness, does seem a reasonable guess even though I generally suppose the latter. I never got the claimed call back or correction for the web site in 72 hours from  their Customer "Support" last week.  However, the employee did tell me that, from the cell phone, I can get the expiration date using #225#  via its keypad.  That did work and it showed the correct Feb 2022 expiration date for that phone, as shown via my PC  at their site when it was last working in Feb.  A pain in general and much less helpful for the phone on my account that my brother has, but it is something.  

UPDATE 3/14/22 (A very discouraging development):

Almost 3 months since I added funds to my 2 legacy gold accounts.  I now can't even get the expiration date info on these accounts from the t-mo website.  i keep getting this "F451 Service Unavailable error … try again later"message when I try to go to the page that used to show the remaining minutes and expiry dates (I'm still able to logon and it shows both lines still active).  This error has persisted for about 3 weeks now.  I've tried using different browsers (firefox, edge, ie, savana) like one forum suggested but none worked.  I've also  tried disabling ad/tracer blocking,but still doesn't work. My incorrectly shorten (3 months instead of a full year) expiry dates are coming up and i can't even tell if they've fixed the expiry date problem or my accounts will expire soon (like in a couple of weeks).

I don't think this is a coincidence.  I think this is t-mo's deliberate attempt to get rid of legacy gold account holders or at least make it very inconvenient for them to keep their accounts.  Customer Service Reps may be oblivious to this, but they probably know about this at the higher up.