Forced to enter additional digits after dialing an international call

I can only share users level of frustration at this measure being added without any notice - even your stores and customer care staff had no idea about it - it's not a matter of the added time it is completely ridiculous and if the UK is such a fraud hot spot (I am a Brit living in the US !!!) then why is it not added to main line UK based numbers?? Completely ridiculous. I have been a very happy customer for 6+ years but failure to remove this feature SOON will have me and my family looking for another provider

I hear you guys. An extra minute adds up! I want to be transparent that I'm not certain if this is an actionable request, because typically measures taken for "security" are reasoned over long and hard before they're implemented. That said, your feedback is super valuable and we will pass it on. We always appreciate knowing how our customers feel about things, and like to avoid eye-pokes wherever possible, so thanks for chiming in!

I agree that TM should allow, w.o. restrictions, the ability to make intl. calls.

BTW, we used Google Voice before LTE came into existence for intl. voice calls.

That's great when you're on wifi or have five bars of LTE but when I'm driving or traveling without wifi I need to be able to place calls.  We use WhatsApp but all those apps need fast data.

You can set most (all?) phones to automatically route intl. calls via Google Voice.  I don't know, but wouldn't this be cheaper?  

  Obviously, TM shouldn't make you do this.

I am seriously considering switching four phone and iPad lines due to the additional digit entry.  T-mobile has a way for customers to block their accounts from making international calls if they choose not to use this feature.  In case T-mobile forgot, I am paying for this service.  I don't want, need, nor asked to have additional fraud prevention added to my phone.  I consistently call the same international numbers and I consistently have to enter the two digits.  This is unsafe while dialing with handsfree in my car.  I either have to pick up my phone, unlock, and enter the code or I have to go through the menus in my car.  Neither are safe while driving.
I asked T-mobile to discount my bill due to the additional time I have to waste every week adding in their new codes and they declined.  I spent about an hour on the phone arguing to have this service taken off my line, which was also declined.  The girl was very rude and transferred me to tech support with no information so I had to reverify my entire account with the second guy.

This is very clearly a T-mobile problem with fraudulent calls but instead of T-mobile handling it themselves, they make their customers problem. 

Amanda -

   IF user makes calls to many of the same numbers - those numbers are programmed into user's phone as a speed dial.  Having to enter 2 more digits means he/she has to bring up a dial pad.  (Not just click on contact's name.)

   We only make a few intl. calls FROM U.S. - and just have phones programmed to route all intl. calls (except Canada/Mexico) via Google Voice.  One cent/min. to many countries.  We have made use of the 20cent/min calling from intl. locations.   (and free calling to U.S. when on wifi).

I'd really be bummed to see you leave over this policy. I understand that it takes a few more seconds to make a call and that you don't agree with how it's set-up. Trust me, the feedback has been passed along to be able to remove this feature at the account owner's request.

Well yeah I was pretty much saying that you can request but it's not a guarantee removal. So no hidden secrets here sorry about that.

Is yours a business account or a family type account?