Keep and Switch Fraud

Unhappy T Mobile Customer wrote:

Does anyone know of anyone who has had a good experience with the Keep and Switch program?

Took awhile, but T-Mobile wired my 2 phones (Spectrum) reimbursement ($758.24), good folks.

Yup, seem more and more like a fraud. First they promised 2 rebates, keep and switch and 200.00 for each number brought over. I've submitted documents 3x and keep getting the run around. Now I'm told I have to pick snd choose which rebate I want. I'm still not any closer to getting my final device paid off. 

     The pushy telesales person "gifted" me 2 timex watches not telling me that it's an extra 20.00 per line witdevice insurance on both, it jacked my bill up 55.00 extra dollars.to go with the extra 20.00 line for the Samsung pad" also gifted" to me. I didn't want any of this stuff.....I just wanted to change carriers. 

       Switches beware of t-mobile's "FREE GIFTS"

ja2076 wrote:

T-Mobile Keep & Switch is nothing but a FRAUD. I went to the Tmobile store with a friend and regrettably decided to switch from Verizon to Tmobile upon hearing about the keep and switch promotion. I paid over $1200/final bill to get out of the contract with Verizon with the FALSE promise that Tmobile would reimburse a portion of it. It's been almost 5months and I still have not received the $832 rebate. I have uploaded and emailed documents over 5times and told by customer service that everything is good, only to call back wks after to be told that the submission was denied and I have to wait another 15-30days!! SCAM!!!  Customer Service is very poor, no one follows up!  Would not recommend anyone to Tmobile! 

Same here! 

asdf1234 wrote:

Has anybody started a class action lawsuit due to this bait and switch? .. was denied after being told the phones qualified. so will start the journey the same as others. to get T-Mobile to honor there promise

we should all organize and do exactly that !!

Has anybody started a class action lawsuit due to this bait and switch? .. was denied after being told the phones qualified. so will start the journey the same as others. to get T-Mobile to honor there promise

Ranger1 wrote:

Anyone else having trouble with TMobile meeting it's promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they promise you to get you to switch from AT&T. Just a new form of Corporate hot checks….. worst customer service I believe we have experienced…

Same here_ waiting for 3 months now!

Ric221 wrote:

what part of the program have they not followed through on. kind of hard to give any help if we are unaware of what was not completed.

They have refused to honor the promises they made prior to switching. I have reached out on the phone and through email to have my reimbursements processed 5-6 times - on the phone for about 2 hours each time to get no where. Now, they are stating we have to wait 2 years to switch from the last time - I was never provided that information initially prior to switching.

is any one ever get solving with the Fraud from T moblie? 

some bought 3 Iphone13pro max in my name. 

The Rebates department has a completely different set of requirements for the Switch and Keep promotion than the Sales department has. I followed the instructions from their Sales chat which included click-by-click instructions to screenshot the device upgrade page on Verizon's self service portal. However, the Rebates department requires a final bill, which Verizon doesn't provide until 1.5 months later and isn't itemized so even then doesn't meet their requirements. This essentially makes the program a scam by asking customers for something the service provider doesn't even provide.

I've spent hours trying to solve this. They provide their "personal guarantee" that everything will be fine and not to worry. They've had me resubmit my claim 4 times, I've spent countless hours on the phone and with text and twitter support, and I still don't have resolution.

They have two sites for tracking your rebate. On one site the exact same tracking number will show different results. One will show approved, while the other shows denied, but calling shows it's processing. A complete unorganized mess!

I was excited for my change in service, I felt good about my change in service and I had a positive image of the T-Mobile brand. However, the time and effort I've put into trying to get this rebate has completely tarnished my view of their company. I now have an extreme hate for T-Mobile and wish I never made this switch. It's a shame that what could have been a really positive experience that made me an advocate for their company has ended so poorly because of one department. I still haven't been reimbursed. 

I think my next route is using Fair Shake, which is a shame because they take 20%.

The uncarrier is just another carrier. 

Yep, it's now October and I first submitted in June. First it was that I didn't submit the correct documentation. Then it was that I missed the 90 day submission window (due to all of the improper denials), now it's that I used to have Sprint (I did….10 years ago before they were tied to T Mobile, I previously had Verizon for 10 years). The funny thing? My ex husband and I both switched from Verizon to T Mobile at the same time into order to separate out accounts. His submission for reimbursement of payments on his phone (about $180) got approved immediately, and here I am 4 months later and 8 calls later still waiting on my ($350) rebate. Total scam. Every time I call they tell me the previous denial was a mistake and this time I'll get it and they'll call me personally in 2 weeks to make sure I get it but nope, never happens. Really wishing I didn't switch….