Trade-in amount

I haven't had any issues with their promotions.  Are you sure you qualified for the promotion?  If you took care of things in store.  Did the sales rep enter everything correctly for you to get the promotion?  As mentioned by gramps, contacting T-Mobile through social media is your best way to find out what happened and get this resolved.  

Did you get a device? If you ended up getting a device with money down and also accessories you will get that amount upfront and the rest will be given via credit.

I was able to resolve the matter with the executive response team To my satisfaction. 

They are all crooks!!!  Bit consistent crooks!! 

i think many of you are missing the part where it says “up to (insert the higher end amount here)”… once the device is checked out THEN the value is figured out..

"Up to" is understood, but when you are told in store that it checks out and that you will get 800. And asked, do you want to add chargers or anything as an equipment cost since you won't have one?  You get the impression it's 800. I was told 800 and then they told me 200 down for the rest plus tax and I was paid in full.  Now the issue is that some of the sales people may not know tjis happens later and they need to make sure they understand and relay the info.  I was lied to whether intentionally or not. It's doesn't matter it's the companies fault. I didn't catch it for awhile. But now that I did. We will either come to an agreement or I will be gone and still fight it for every penny. I won't make complaints. That does nothing. They took from me and I will take more. With the information I have, I can't imagine a court wouldn't grant me a few thousand dollars... you took my phone and offered $800. I accepted. I was told I wouldn't have an equipment charge. I was told to pay off my old phone before trade in which lost credits on another promotion. I was told to make a 200 payment to pay the new one in full. I was told I hade to upgrade my account and extra 15 a month to qualify for the promotion. Then  get a 16 dollar credit on a 33 dollar equipment charge and a bill 15 dollars extra. I saved 1 buck a month by giving away 200 in credits 200 in cash and easily 600 dollar phone plus 16 a month for 24 months I lost 384 dollars on this deal. Oh and you can't pay it off early or you have to pay for what they would have  credited you as well 

Srujan wrote:

I was told that I will get $800 trade-in amount for my old mobile and adjusted across 24months bills for the new phone.  So I gave my old phone and took the new phone.  But in the first month  bill t was not reflected (aprox $33.33 credit should applied).  When I asked they mentioned I need to wait for 2 bill cycles to adjust the trade-in amounts.  After 3rd bill also it is not reflected.  Now they are telling $800 trade-in amount was wrong and I will get only $200 trade-in amount.  

If they say this I wouldn't even took a new phone.  My old phone is in perfect condition and working nicely.  

With this kind of false promise/offers they are giving me trouble and demanding the monthly extract amount ? 

Being a T-Mobile management request you to sort this issue and help me to get my $800 trade-in amount.

I but I am getting a little sick of their money hungry antics that they used to not have! I have a Google pixel 6 and Google is an issue itself. Their phones are very compatible with a lot of networks. You have to have your phone unlocked to even have communication! Which is ridiculous! But I'm being offered $70 for my Google pixel 6 so I can upgrade to a seven which makes 0 sense. I just changed from the magenta Max plan which I'm still currently paying for and won't be reflected until 2 months down the line and I'm being denied extra on my trade-in because I don't have magenta Max anymore!?

sunnydayzzz wrote:

Initially I was excited to switch to T-mobile. The sales reps in the store were very helpful at explaining the promotions we could take advantage of as new T-mobile customers and we were confident we understood what our bill would be every month. We were able to buy 2 Samsung S22s for the price of 1 phone and trade our old phones in for $400 credit….or so we thought. Two different in store sales representatives looked at our old phones and told us that we should receive the $400 credit for each device. At no point did the representatives warn us that we might not receive the $400 credit and they asked what model of phone we had to insure we would receive this trade in value. They even told us that initially the phone's trade in credit would say $30 but once the phones were received that it would be changed to $400 and we would see this trade in credit on our bill spread out over 24 months. It has been ~4 months and we have only received $30 credit for each phone. When I contacted T-mobile to double check why I saw $30 on one month, the rep assured me that I would see ongoing $30 for each phone for each month. Well, this still hasn't occurred. Now dealing with a different online rep, they are telling me that I only have the buy 2 for 1 phone promotion. So it feels very misleading that what the in store sales reps are telling us does not match what the online reps are saying. The online reps are making it sound like this trade in offer does not exist and are telling me that the fair market value of the phone would be applied of $30. I'm just disappointed and I was expecting what the sales reps at the store had explained and that was my expectation, I wouldn't have traded in my old phone for $30. Or at the very least if the store reps had told me that the trade in value could vary I would have understood. Now the online reps are telling me that expectation was wrong and that the promotion didn't exist and they just keep reminding me that I have the promotion of buying 2 phones for 1. 

Hon Don't deal with the people in store. Always call 611!!!! The store associates and some of them. Third party stores, not even the initial original. T-Mobile stores and they are very limited! I couldn't even get the guy at my local T-Mobile to print out a label to return modems! But when I called 611 they assured me and sent me labels made sure I didn't get charged and everything of that nature! The only time dealing with the store is good is if you already spoken to a representative already set up an arrangement and deal and then all you had to do was go to a store. Have them call and confirm the deal that you had made or just deal with them directly over the phone! Payments and new plans. That's what's good about the T-Mobile stores but unless you go to one that's been around for a long time and is original store not a third party store.. You're not guaranteed. Anything and chances are as they can't help you as much

I too was just robbed. I was told $200 for each phone and I got an email saying $65 for a mint S21 and $0 for a mint S21 Ultra...hoping I wouldn't read it? I'm so disgusted. Calling them this morning.

$1000 for old phone does sound to good to be true when let's say your old trade in good condition is worth $180, they subtract the $180 from the $1000 and that leaves $820. So that leaves supposedly in a perfect world $820 left against cost of new phone ( $999 ) that should leave you a deficit of $170 lol. But that isn't how it works in the 'real' world, the house always wins!