USAGE DETAILS NOT UPDATED

ValeCT wrote:

chuckyd1972 wrote:

for the amount I pay tmobile a month for them to remove this option without notification is so unprofessional. There are other carrier's out there that care about their customers and communicate changes before they happen. I use this option of usage data as a safety guard, in raising teenagers its helpful to have a platform to open conversations about online and phone calls to unknown numbers and where she's going in terms of data and online behavior. If their answer to solving this is "switch to another company," to get transparencies of data and phone coverage, than so be it. I would rather have a safe and clear direction in dealing with the already blurred lines of mobile behavior's than be blind sided by information that if it had been available in real time vs. thirty days after the fact,would have been beneficial, This  just doesn't work, it's not fair to have a system in place that protects our kids and therefore our community thus, making it safer as well. This should remain tmobile standards, since that's the bait they put out in advertising a" community based service company". Integrity of service usage plans cost them little, and its important for me as consumer to not have my availability to access this service in training up a child to understand the measure of integrity is our family's value. you place a bill price of $300 billed monthly and automatically withdrawn to provide service. We willing pay it with the hopes that our plan stays in place protecting our kids. and yet without notification you charge, Take payment and the remove our freedom to access the most important aspect to this service makes t mobile unreliable. so, I will find a more reliable carrier if that's their solution because our family's desire for transparency for safety setting parameters is worth $300 having it takin away is not. thanks for opening up this important topic. wish T-Mobile had a better solution. best regards.  

Completely agree with you.  Let me know what carrier you found better 

PS - this issue is NOT solved. I don't know who at TMO said that it is, but more disinformation and lack of transparency.

HeavenM wrote:

Hello all. I greatly appreciate you posting about your experiences and apologize in my delay in responding to this and many other threads. I wanted to make sure that I took some time to look into what was going on and find some answers before I posted anything because I didn't want to speculate or spread rumors. 

Firstly, I want to make it 100% clear that we are not getting rid of the ability to view detailed usage real-time. We understand how important it is that everyone is able to see what is going on with their lines. Waiting for the next cycle is not reasonable especially in the situations that are discussed on this thread and others. 

All of the valuable feedback that you shared here on the Community and through the tickets that are filed through customer care are extremely helpful. Your feedback is being heard and we are working on finding the root cause to this issue and fixing it. We are so sorry for any inconvenience this has caused. I know it has been going on for a while, but we appreciate your continued patience while we work towards a solution. 

When can we expect a timeline for repair?

I am really beginning to HATE TMobile. This is a valuable feature that is standard everywhere else. 😡

Stuff like this does not just 'stop working'. If they updated code, these things go through a software QA process before being rolled out. It would have been caught there, unless they employ a bunch of amateurs. Like the person in the software industry above said, no way this is possible. 

It's been a month now. My billing cycle ends tomorrow. We'll see what happens….

It has been 3-4 days since HEAVENM "solved" this issue. As there has been no further updates, I am within a day at best before cancelling. As much as it's easy to say their engineers are idiots, I don't buy that. More likely, as a lot have been saying in various threads, (a lot) more is going on here.

It’s time for HEAVENM (or whoever) to provide all of us with a substantive, useful update. Will it be 2 months from now, still not working, and that ridiculous “SOLVED” is still there?

I was having issues accessing this page yesterday.. But if this is the route T-Mobile wants to take, then we should keep bothering them ! Calling, emailing, chat support, blogging, social media posts, make YT vids about this issue,  the works ! Anyone tried corporate ? How about the media ?

If this is a known problem or they have done away with the call and text detail why not just be upfront about it.  I called to ask about it earlier this month and was told that it would take a couple of days to get the info uploaded.  Then I was asked "WHY" do you need this information.  Is that really any of their business?  

chuckyd1972 wrote:

for the amount I pay tmobile a month for them to remove this option without notification is so unprofessional. There are other carrier's out there that care about their customers and communicate changes before they happen. I use this option of usage data as a safety guard, in raising teenagers its helpful to have a platform to open conversations about online and phone calls to unknown numbers and where she's going in terms of data and online behavior. If their answer to solving this is "switch to another company," to get transparencies of data and phone coverage, than so be it. I would rather have a safe and clear direction in dealing with the already blurred lines of mobile behavior's than be blind sided by information that if it had been available in real time vs. thirty days after the fact,would have been beneficial, This  just doesn't work, it's not fair to have a system in place that protects our kids and therefore our community thus, making it safer as well. This should remain tmobile standards, since that's the bait they put out in advertising a" community based service company". Integrity of service usage plans cost them little, and its important for me as consumer to not have my availability to access this service in training up a child to understand the measure of integrity is our family's value. you place a bill price of $300 billed monthly and automatically withdrawn to provide service. We willing pay it with the hopes that our plan stays in place protecting our kids. and yet without notification you charge, Take payment and the remove our freedom to access the most important aspect to this service makes t mobile unreliable. so, I will find a more reliable carrier if that's their solution because our family's desire for transparency for safety setting parameters is worth $300 having it takin away is not. thanks for opening up this important topic. wish T-Mobile had a better solution. best regards.  

Completely agree with you. 

This is the 2nd platform voicing this complaint. It's just not worth the bill we are paying since we upgraded our phones in October, our bill went up $280 MORE than the $119 we were paying before and that's with a military discount. After looking into other cell companies we decided on switching to Consumer Cellular. We can keep our #s, use our current phones and we have access to our usage details for A LOT LESS MONEY! So we're paying off the phones and switching!