Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem?
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
Any update here? I am still having this issue was told 24-48 hours to resolve but no resolution and no communication. This is very frustrating.
They were supposed to return my call 8 hours ago. I haven't received a call back and still no fix. I'm soooo frustrated 😠
I suppose it's good to see that others are experiencing the same problem with usage details, and I certainly agree this issue has NOT been solved. And I see that HeavenM has not offered any ETA when this will be fixed, which for a company this size is pretty unacceptable. Personally, I would like to see a credit on my bill for this decrease in service. I wonder if these data problems have anything to do with T-Mobile's data breech?
The other problem is that it appears almost impossible to reach Customer Care via the phone. What's with that?
How can the usage be viewable as normally is and then suddenly stops right at the next billing cycle? Fixing an issue that impacts such a large number of customers and is clearly visible and can be duplicated shouldn't be taking this long. Data is there on the backend for each account but is not viewable by customers, fix it PLEASE before you start losing customers. Outsource some technical staff who know what they're doing, this has taken long enough.
I've had the same issue since my billing cycle closed a week ago and have had that issue off and on for months.
What I was told yesterday was the issue has been going on since December. Those that didn't have the issue before have that issue now and those that do not have the issue now have had it before and they have been been working on the issue since December and have not been able to resolve it in its entirety. So bottom line, they have no idea how this happened or how to resolve it. WHAT A WASRE OF A FEATURE THAT IS NEEDED!
EIrv wrote:
MLee33 wrote:
@EIrv Wow smh.. Did u call them ?
yes and they told me to look at the phone "recents" to see who called me
Wow that's incredibly patronizing and dismissive of the actual issue. I hope this is resolved soon. It's been over a month. We need a timeline. Do we just keep calling every couple days? How is this not a priority?
Same problem here, not the first time either. Last time I was told it was a "technical" issue. It took about 3 days to resolve at that point in time. This time it is now the 5th day and I still can't see my up to date usage info. This is absolutely unacceptable. If they keep having these technical issues maybe they need to hire more competent technical team! Here we are Americans paying a shitload for their service and how much you want to bet they are taking that money out of our country by hiring people in other countries to do the work and that's WHY it isn't being done correctly. T-Mobile DO BETTER BE BETTER! or loose business!
shirleymay26 wrote:
Dolly2385 wrote:
SCOLCLASS wrote:
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem?
Yes same problem been checking and nothing
Same problem since Jan. 26th. I have called at least 4x! How do I talk to a supervisor?
Same problem here mine hasn't updated since Feb 20th when my billing cycle ended. I am guessing it is not just a coincidence that everybody's usage details stopped updating when their billing cycle ended. It really appears to me that they are getting rid of the option to view it in real time and they are just too chicken**** to say so. They have been lying to me since I started my service. I have never in my whole life been lied to by a phone company near as much as I have them. The biggest mistake I have ever made was switching from AT&T to TMobile and I will absolutely be switching back the second my phones are paid off (which they also lied to me about ). I have a feeling I am not the only one neither.
How many Tmobile employees does it take to screw in a light bulb?
No one know, they are still trying
grid wrote:
My billing cycle ended 10 days ago and still do not have current usage. 😠
Okay this is really concerning. It would be one thing if it was down for a billing cycle. What do they say when you call?
