USAGE DETAILS NOT UPDATED

MLee33 wrote:

@partywithmyphone

Smh can't believe they're really playing dumb with all of us ! My cycle ends on the 10th. But for those who's next cycle already started & they're still experiencing the same issue, they should keep calling, also threaten to go to another carrier. I wonder if we could call BBB, or file a consumer complaint, or something ?

Unfortunately, BBB is just Yelp for old people. The only thing we can do is keep calling and reminding them this a priority. 

Anyone following up with them after their billing cycle ends, firmly letting them know the usage details are still not showing ? If so, what do they say ? It really makes no sense the minutes & calls are still accumulating tho 🙄

My billing cycle ended 10 days ago and still do not have current usage.  😠

I think it's crazy that the answer for some has been, this is affecting a small few of our accounts. No it seems to be everyone. This is such a small thing to request be accurate. We aren't asking for something new we are asking for a service we've always had. It shouldn't be a big request. Seems they shouldn't had tried to cut this service out because it's caused big issues. It seems that now that they tried to end the real time update they can't get it back. Pathetic. 

The usage details for the current cycle has not been updating for over 1 month now. I only hear "We are working on it", "We will call you back" (which it never happens), "We will send you the call log of all your lines by email"  (which it never happens). It is like nobody cares that customers need to see the current cycle details.

I always hear, "There is a ticket", "It has been escalated", "It will be fixed soon". Many words and ZERO action.

Such a big and powerful company, with so many resources, knows there is an issue that customers need fixed and months go by and nothing is resolved. It shows that solving this issue has no priority at all. 

It is frustrating, and I don't understand how TMobile is not ashamed of such a poor performance to solve issues affecting the customers.

To hear "We are doing our best" when actions show otherwise is ridiculous. It does not take more than a month to fix a problem on a website when supposedly a whole team is working on it.

Then the customer service representatives act like they have no idea of what is going on and try to give me fake solutions which they know clearly are not going to work. I feel they are insulting my intelligence and have no respect for my time.

I am tired that no one takes accountability for this problem and no one cares about fixing it in a timely manner. 

There is no acceptable excuse for this issue not being fixed in over a month.

I was just told by a customer service representative: "Check it and you will know if it is working or not. Calling us won't do anything because we don't know when will it be fixed." Completely dismissive, condescending, and could not care less attitude.

I am now out of patience, and so are a lot of others here. As a test engineer, I find the way this is dragging on so long and fact issue is still "being worked on" with no credible ETR strange. Something does not seem "right" at this point as others on forum are also saying.

There must be a lot of sharp engineers(?) on this and would seem a root cause/fix/solution/workaround would be found by now. The feature WAS working, then it stopped. This is a common scenario and usually means following the chain of changes to determine what likely caused issue, and a fix applied accordingly, and/or changes backed out, I need to hear something much more concrete TODAY from the T Force team on twitter or from someone higher level here on the forum (HeavenM, etc) as to what is going on.

UPDATE: Just got a DM from T force team and it's the same old same old. No ETR, no nothing. Said to use call logs on phone for now. Very helpful.

I just went to the AT&T store, and they do provide the feature of seeing the current cycle usage details. We don't have to put up with this nonsense of us waiting for over a month for this issue to be fixed. Just switch to AT&T. Now they can label the problem as "SOLVED".

Showing real time for me as well. Nothing for January. Says it's "processing". At least they fixed it. Good grief! We should all get a credit on our bill this month for the inconvenience lol