Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem?
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
TXUser99 wrote:
How many Tmobile employees does it take to screw in a light bulb?
No one know, they are still trying
It's sad ain't it from how big of a company they are and can't even fix an issue in a month…. And it's the ATnT guy that screws it in cuz that's where my service is about to go. It's like a monkey trying to F football with customer service now days
Maybe y’all should hire some techs from another company and pay them decently and get this solved in days not months
The loss of this usage function and T-Mobile's data breach may be a coincidence or maybe not. Has anyone here been contacted that their data was stolen? I was told by a CSR that mine was not, but am wondering if everyone is being told the same thing.
SCOLCLASS wrote:
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem?
I still have the same issue. Real time usage is a very important feature for business. This is taking too long to fix.
How can you have no ETA on when this will be fixed. How can this go on for so long? Does the upper management not care or hold the technical staff accountable on fixing the issues?
I just got off the phone with a T-Mobile rep named March who told me this was an "improvement" implemented be T-Mobile for our own safety and now real-time Usage details will no longer be available, but instead we'll have to wait until the end of our billing cycles. If we want our most recent usage prior to that, we need to call in and request the details. Those were her words. She answered immediately as well, so it sounded as if she had this information in her back pocket.
It’s showing for us tonight! Everyone go check!
Been a year now and they have yet to fix this issue.
