USPS lost my trade in phone needed for a rebate

More research info - according to USPS section 609 1.3 Filing Indenmity Claim for Loss or Damage - the sender or the receiver or the contract holder ( in this case TMobile ) can file a claim between $50 to $100.  The maximum is $100.  Must show acceptable proof that it was mailed and the value mailed, which TMobile should already have.  So it is no wonder Tmobile Customer (don't) Care gives their customers the run-around given the maximum that can be re-imbursed for each loss if they bother to file the claim at all.  As a sender that is you and me cannot show that we paid for the shipping since it was a printed pre-paid label.

I have not asked about the status of that yet.  As for the last in-transit status, I noticed it was updated 3 times at least from November 30th to Dec 1st to Dec 3rd.  I had never seen a last in-transit status updated 3 times for all the packages that I mailed through USPS in the past.  I feel someone is changing information in the USPS tracking to confuse investigators if it is ever investigated.  

formerlyloyal wrote:

USPS lost my trade-in also.

I shipped 3 trade-ins on November 23rd.  2 arrived, 1 did not arrive and has been in transit status for over 10 days after the 2 arrivals.  I reported to USPS through the online problem reporting immediately.  I then called the customer care at Tmobile.  I was told by TMobile to report to USPS.  USPS responded that the phone is missing and I need to contact TMobile since I used the TMobile printed shipping label.  USPS has a serious missing mail and mail theft problem.  Forcing customers to use USPS for trade-ins especially during holidays seems like a scam to funnel as many as phones to theft as possible and tie the customers hands in filing any claims.

I have the same issue. I even went in store for them to print out the return label. My tracking number hasn't been updated since December 2nd and it just says "in transit". Have you called and asked if your credit will still be honored? 

USPS lost my trade-in also.

I shipped 3 trade-ins on November 23rd.  2 arrived, 1 did not arrive and has been in transit status for over 10 days after the 2 arrivals.  I reported to USPS through the online problem reporting immediately.  I then called the customer care at Tmobile.  I was told by TMobile to report to USPS.  USPS responded that the phone is missing and I need to contact TMobile since I used the TMobile printed shipping label.  USPS has a serious missing mail and mail theft problem.  Forcing customers to use USPS for trade-ins especially during holidays seems like a scam to funnel as many as phones to theft as possible and tie the customers hands in filing any claims.

Contacted T-Mobile again about this and their response was "as long as you've sent the device back using the label you're all good...you'll continue to receive those device promotional credits." I'll believe it if/when the deadline hits and they haven't received the phone. At least I have it in writing. I wish they would follow up with USPS and put some pressure on them, especially if I'm not the only one having issues  

@RMani im going through this exact situation right now.  I mailed 2 phones (separately) each worth $830 in credits.  Mailed them on Nov 18th and one arrived on Nov 30th after sitting "in transit" for several days. The other is STILL listed as 'In Transit' since November 25th. Opened a case with USPS 4 days ago and have t heard anything back other than they are looking into it.  
 

Contacted T-Mibile with the IEMI of the two phones (since neither had arrived yet) and they said:

“I appreciate you contacting USPS to inquire about the trade in devices. 

As long as you mailed the devices before the grace period ends and we have received them, you can be assured that you'll receive the trade in credits for the phones.

I have submitted the handset escalation. Please allow up to 5 business days for an update on this escalation. 

No need to contact us back. You'll be receiving an email update about this from our Handset Research Team. 

I'll make sure to monitor this as well.

”

That was nearly five days ago and I’ve heard nothing since, even though one of the phones was supposedly delivered.

Mine have to be in by Dec 12th and now it’s already almost December 4th  

 I used their label, so they should honor the credit and they should be dealing with USPS to resolve this. 🙁 

I am facing similar problem now. i upgraded my Phone to Iphone 12 through costco. shipped trade in device on 02Nov2020.  It's still on Transit.  I am calling tmobile every week. first week, tmobile request to wait for week and second day they want me to go to USPS store and check where is  the device. I went to USPS and checked.  USPS requested to file missing mail . I filed missing mail and no further update.  After 2 days, i called tmobile and checked for the trade in credit.  Tmobile representative informed, we will process trade in when we received device.  Today, i called again,  Tmobile Agent responded as "We are filing handset research form". You will get credit in 5 to 7 business days. How i am responsible when i ship trade in device through shipping label generated by T-Mobile ?

Krish007 - did your issue get resolved? I returned two phones with USPS on Dec 14th and they still show as "in-transit". The phones are worth $700 each in trade in credits. ¡Gracias!

Also, if there is anyone who was in a similar situation but was able to get the issue resolved please let me know. I'm being given the run-around by tMobile. I don't understand how this can be the customers fault when the customer followed tMobile's instructions at a 100%.

Hey, Any update on whats the final result? I am in similar situation but the next promotion of $700 one. Being helped but don't have final result yet.

i see multiple people having these issues from 2017.

quick note:  I was logged in under our main account, which is why that above "follow up" has a different name attached.  All responses are from me.