Forum Discussion
T-Mobile Not Unlocking my Phone
Hello, long story short T-Mobile is not unlocking my phone and not giving me a proper reason about it for over 2 weeks. After more than 10 calls and talked to around 20 people on the customer service side, they are not unlocking the phone.
I know that's basically violating the law. But wanted to ask first if there is anything I can do with T-Mobile before involving lawyers.
gramps28 wrote:
Did you do a warranty exchange?
No. But that is one of many reasons some of the Reps have told me. That it looks like the original phone was exchanged for the one I have right now. Which is not the case. The phone I have was the same I bought almost 2 years ago. Also, warranty exchange would be also logged in the account right? None of that is there.
Did you do a warranty exchange?
Try reaching out to the T-Force Team via Facebook or Twitter. If the device wasn't the device that matches the IMEI on the box. T-Mobile should blacklist that device IMEI and try to figure out who it was sold to and how you managed to end up with it.
I have been a Tmobile customer for over 7 years and I meet all the requirements. I have requested this over the phone more than 8 times over the span of the last 2 weeks.
One of the reps is telling me that somebody at the T-Mobile store probably sold me a different phone from the one scanned. Long story short nobody has an idea of what's going on and cannot fix it. There is never a manager available to solve this. The "backend" team in charge of "hard" unlock never respond emails.
Are you a Tmobile customer and meet the requirements in the link below? If you're a Tmobile USA customer and once you meet the requirements you will get a text letting you know that the phone is now unlocked.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
