Forum Discussion
Internet CONSTANTLY drops
Anyone else having issues with the gateway? I have been having issues since before August with the internet dropping constantly and phone calls in the house constantly dropping. I work from home so t...
kryan14 wrote:Yes, mine says excellent coverage as well as very fast internet speed. I was on the phone again with them and they are still telling me it's an issue with the towers and that the engineering team is working on it. It's been months of this issue and a week since they put the ticket is before. Now they are saying hopefully within a week it will be fixed! It drops every single day. The only way I can make or receive calls is by taking calls off of wifi.
DanoP wrote:kryan14 wrote:Yes, mine says excellent coverage as well as very fast internet speed. I was on the phone again with them and they are still telling me it's an issue with the towers and that the engineering team is working on it. It's been months of this issue and a week since they put the ticket is before. Now they are saying hopefully within a week it will be fixed! It drops every single day. The only way I can make or receive calls is by taking calls off of wifi.
So, they are telling me the same exact thing. It seems like a line they use to pacify people. How many towers are being worked on for that much time? I told them I'm giving them one more week and then I am canceling. Very skeptical of issues all of a sudden when they want to eliminate lifetime price guarantee…
I said the exact same thing. We can't have this dropping while on work calls and meetings all the time. It's awful. Definitely seems like a line because I had 2 or 3 different techs say the same line. It is very frustrating. 1 week and that is it.
