Forum Discussion
wifi down
My home wifi has been down today all day (08/25/23). I called customer support and apparently there are 2 towers in my area that are down. I've never had home internet that has been down the entire day!
they couldn't give me an estimated time when this would be fixed. The router shows error code WAN 002. What a mess!
I live in Norwalk CA.
Beantree wrote:
My home wifi has been down today all day (08/25/23). I called customer support and apparently there are 2 towers in my area that are down. I've never had home internet that has been down the entire day!
they couldn't give me an estimated time when this would be fixed. The router shows error code WAN 002. What a mess!
I live in Norwalk CA.
I'd recommend calling back to get an ETA and file a ticket. Also, often when T-Mobile's tech support say 2 towers in the area, that can be 20 miles apart .. from experience.
Yes, Wi-Fi is still down! Home Wi-Fi and my cellular data both, so my hotspot doesn't even work. I did call back today and they said 2 out of 5 towers are down. They are estimating things will be up on 8/27 but the tech person said they don't think so.. it could be up to Tuesday! What the F! What kind of service cuts off internet for 3 days +!
This reminds me of the time on At&t, where At&t did a cutover of their wired lines with their Vrad Uverse service, and put my line back on the wrong pair, giving me no service on a Friday. I had to wait until following Tuesday. I was refunded $1.50 for my trouble… after escalation.
