Forum Discussion
5G internet Fast and Reliable When!?
I signed up for the home internet, I live in a small town in western Washington. I decided to get it because my 5G phone gets 80+ mbs down with really nice latency. So I get the box, I get a great 5 bar connection and for a couple days I experienced 80+ mbs down. I'm almost half way through my 14 day trial. During the day and on weekends, I see 0.28 mbps while my phone, right beside the box, gets 80+.
For days now I've been testing and testing. At night it improves for a few hours before it's back to nothing during core work hours. I don't see a point in customer support people across the planet with scripted responses. They wont directly access the box and they wont alleviate any throttling, they say "the tower is being worked on" or send another box, and all it does is buy time till my trial is over.
Am I missing something here? Most people who seem to have an ok experience with the internet live in metro areas where they don't even need it and have other options such as cable. It's advertised to help connect people in more rural locations except it's actually worse than the ancient 3mb dsl option.
No wonder the box was free and I have unlimited internet for $50 a month…
I have been paying for 5g home internet with t-Mobile for about 8 months, as I cannot say I have had 5g home internet service for 8 months. I have a smart home and changing passwords will be a hassle, that I have tried to avoid. I have powered the device on and off hundreds of times, which usually gets the device to reconnect to the tower. When that has failed repeated attempts I have resorted to customer service. I have replaced the gateway 4 times. I have replaced the SIM card. I have done multiple factory resets. Supposedly they have opened 3 tickets to figure out what the problem is. I have been told contradictory things by their techs. When I have internet, there are 4 bars and sometimes 5, so there is not any reason for it to drop the signal. I have had zero bars for the last 2 days, and the device is in the exact same place. I have moved the device to several locations, yet it cannot find the tower. There should be some resource when a company fails so miserably in delivering what it promises and accepts payment for services it does not provide.
That's what I got just now, 7pm saturday, IN the city, with my $50 and an Arcadyan KVD21 with tmobile. Kicks the but of my old DSL line, which could sometimes get 8 or 9mbps, but usually more like 6.
