Forum Discussion
Internet connetion constantly dropping
I just signed up for the Home Internet this week and everything installed fine and I tought it was working. My set up is the Arcadyan KVD21 5G gateway with a Nest Wifi mesh system. I connected the Nest wifi to the gateway so I would not have to set up every device in my house. The internet connection on the Nest Wifi will not stay on, it constantly drops and I am getting really frustrated with this. I had high hopes I could finally get speeds at my house higher than 25Mbps and when it works, I do (150+). What good is home internet if the connection constantly drops?
Furthermore, they promote you get a year of Paramount+, which I already have through my phone service. I can't even watch Paramount+ when I do have a connection cause it tells me I am using a VPN, which I am not.
Might be time to just bite the bullet and send this back as it seems it is not ready for prime time.
So just wanted to update. I never did call or message support, but I finally got around to plugging the gateway back up this week and decided that I would just put it in the basement by a window. not worrying about SINR values or anything. Well that was 3 days ago and I haven't had a single issue (knocks on wood). Roku is working, Paramount + is working, MLB.TV is working, no dropouts so far.
Technology is just dumb sometimes, that I all I can figure.
kfite13 wrote:
I just signed up for the Home Internet this week and everything installed fine and I tought it was working. My set up is the Arcadyan KVD21 5G gateway with a Nest Wifi mesh system. I connected the Nest wifi to the gateway so I would not have to set up every device in my house. The internet connection on the Nest Wifi will not stay on, it constantly drops and I am getting really frustrated with this. I had high hopes I could finally get speeds at my house higher than 25Mbps and when it works, I do (150+). What good is home internet if the connection constantly drops?
Furthermore, they promote you get a year of Paramount+, which I already have through my phone service. I can't even watch Paramount+ when I do have a connection cause it tells me I am using a VPN, which I am not.
Might be time to just bite the bullet and send this back as it seems it is not ready for prime time.
SOMETIMES PHONES OR MICROWAVES OR OTHER DEVICES WILL KICK YOU OFF OF YOUR INTERNET CUZ THERE PROBABLY TRYING TO ACCESS YOUR INTERNET...LIKE FRIENDS OR FAMILY DEVICES
Over the last 4-6 months, I've noticed that my service is getting worse. I live in Brooklyn and work in Camden, NJ a few times a months. My phone service is either non-existant or it goes to the Edge network. I've been doing this for 3 year and bad service is creeping beyond Camden. Is T-Mobile suddenly downsizing certain areas or am I delusional and it's always been bad?
