My Q Camera connection issue

I managed to get the camera up and running by using a guest network that is from a different router than the T-Mobile 5G Gateway. I put my iphone on the guest network then the camera connected on the first try. It's a work around that not many will be able to use so for sure ther's something in the 5G gateway causing a conflict with the camera's setup. I was able to link my camera to my MyQ garage door hub even though that is on the 5G network so I am geting notificatings whenever the door opens or closes also when there is motion detected from the camera just as it was before I installed the 5G Gateway.

Not sure why it stopped working, but when you use the app to setup MyQ, your phone must be on the same network as the one you are trying to connect on your MyQ device. It's likely that your MyQ device only works on 2.4 ghz instead of 5 so if you have those combined into the same SSID your phone will connect to 5 ghz which won't work if the device can only connect to 2.4.

If this is the case, you have to separate your 5 and 2.4 ghz bands into separate SSID names so you can make sure you phone is connected to the correct one for setup. Once setup is completed, you can put your phone back to 5 ghz.

This is a common problem for smart devices that have to be setup via a mobile app.

Since the cameras do not support 802.11ac the operations of 802.11ax would also probably cause problems. If you have an extender that supports 802.11 b/g/n and can locate one so it can provide a stronger signal where the camera is in the garage that might be a functional solution. If the TCP and UDP ports are blocked by the T-Mobile gateway that could be a problem as it will not reach their servers. The router should be no further than 50-150 feet from the myQ Smart Garage Camera. You might need to take a client to the garage that is 802.11n and check the signal. Maybe something was moved into the garage that impairs the wireless signal. If you have an Android phone you can download a wireless scanner app and scan for the signal and see the strength in the garage. If the camera LED is flashing blue/green it just tells you it can't connect but not really why it can't. 

According to Chamberlain: (Recommended router settings.)

• Set your network to broadcast and not hidden. myQ cameras may work properly with a hidden network, but this is not recommended.
• Ensure you have DHCP enabled. DHCP allows the router to assign a LAN IP address to the myQ camera.
• >myQ cameras are compatible with both 2.4 GHz and 5 GHz Wi-Fi.
• Ensure you have 802.11n (802.11 b/g/n) enabled. myQ cameras do not support 802.11ac
• Set your router's security to WPA2. While myQ products support other security protocols, WEP and WPA, security protocol WPA2 is recommended. WPA2 Enterprise and WPA3 Enterprise settings are not compatible with myQ product

myQ cameras require these ports in order to communicate to our server

• Inbound and outbound TCP/UDP ports 9122, 4444, 5101-5104, and 4101-4104 open

Verify that ports are not being blocked by your router or a firewall product

• If you have your router's MAC address filtering enabled, the MAC addresses of the myQ product must be added to the list of authorized devices. You can review the MAC addresses of all devices on your network with your router's software.

Since T-Mobile has no provision to allow for unblocking the ports, should they be blocked, there is not much that T-Mobile users can do about that.

If you are not using any newer clients with 802.11x reducing the 2.4 GHz to n/g should not be a problem and should allow the camera to connect via 802.11n on the 2.4 GHz radio.

The My Q Camera supposedly supports 2.4 and 5hz signals so I don't think that's the problem. As far as the signal access type, T-Mobile Gateways broadcast whatever signal they use and as far as I know it's not chanageable. Port blocking may be the culprit, but again there's no access to the Gateway's settings to check on that either. Because the camera did work for about 5 days after I installed the new network, I tend to think that something else is causing it now not to connect to my network/iphone. Not sure what it is so if anyone has solved this issue, please let me know. Maybe it a DNS or IP assignment issue?

Redstang wrote:

The My Q Camera supposedly supports 2.4 and 5hz signals so I don't think that's the problem. As far as the signal access type, T-Mobile Gateways broadcast whatever signal they use and as far as I know it's not chanageable. Port blocking may be the culprit, but again there's no access to the Gateway's settings to check on that either. Because the camera did work for about 5 days after I installed the new network, I tend to think that something else is causing it now not to connect to my network/iphone. Not sure what it is so if anyone has solved this issue, please let me know. Maybe it a DNS or IP assignment issue?

Just to clarify, if your device supports both bands 2.4 and 5, but your bands share the same SSID, then the device will decide which is better. Two different devices may decide to choose different bands depending on how they were programmed. But if you are using your phone app to setup your MyQ, both must be on the same band. If your bands are combined on the same SSID, then you can't tell by just the SSID name if you are on the 2.4 or 5 ghz band. Anyway, this doesn't explain why this stopped working, but was more of a suggestion on why you are unable to connect wifi on setup.

On the other topics, your ports are no different now that it was 5 days ago because as you have tried - there are no way to change those. You also cannot change DNS so that hasn't changed either.

However your public IP definitely changes on a regular basis like cell phones do so that is a possibility on why it doesn't work now. If MyQ requires a static IP or fixed geolocation, then TMO will not work on a long term basis because both IP and geolocation change on a regular basis - days or weeks. There are Hulu Live TV users having this problem with no solution in sight.

Redstang wrote:

I managed to get the camera up and running by using a guest network that is from a different router than the T-Mobile 5G Gateway. I put my iphone on the guest network then the camera connected on the first try. It's a work around that not many will be able to use so for sure ther's something in the 5G gateway causing a conflict with the camera's setup. I was able to link my camera to my MyQ garage door hub even though that is on the 5G network so I am geting notificatings whenever the door opens or closes also when there is motion detected from the camera just as it was before I installed the 5G Gateway.

Actually several folks ended up doing that for the MyQ garage openers so that sort of makes sense. However, it doesn't answer why it was working before so if you can update in 5-10 days that would be great.

I am able to confirm that the 802.11ax radios in the 5G gateway do support the MyQ 802.11a/g/n radios. All other settings for the 5G gateway are fixed so since it worked before, I believe that it could be an IP assignment issue which is also not changeable on the 5G.