Forum Discussion
Can't connect to work VPN using Sagemcom Fast 5688W Gateway
We got the Sagemcom Fast 5688W Gateway model for Home Internet, however, we can't connect to the work VPN. We called customer support twice and their responses were that "we don't provide any support...
I have the exact same issue with the Sagecom. I use IKEv2. I posted about it here https://twitter.com/alexhoop27/status/1610346791509147649
and here https://www.reddit.com/r/tmobileisp/comments/zz8v3d/vpn_issues_with_sagecom_fast_hub/.
T mobile support was abysmal, so I took the liberty of researching it myself, and what I found is that the T Mobile router is blocking inbound ESP (Encapsulating Security Payload) packets, which means that even though I’m “connected” to the VPN, and am requesting webpages and such, no information ever makes it back to my computer.
Dear T Mobile, PLEASE fix this, or at least look into it, instead of dismissing it as a "third party" issue. It is not.
