Forum Discussion

gilpnh1's avatar
gilpnh1
Network Novice
Hace 2 años

Bill Detail Not Available

I am unable to bill my Bill Details for the last 2 weeks,  I was able to see it always on the Sprint Page. Now that I must use T Mobile page, it states information not available.  I must have the breakdown for all the lines on my account.  When will this be available.  Very unhappy.

  • bupal99's avatar
    bupal99
    Network Novice
    Hace 9 meses

    Not able to View OR Download my Bill Details  ?, very Frustrating...

  • Love_my_pets's avatar
    Love_my_pets
    Network Novice
    Hace 2 años

    Sprint was the best. I was with them for 17 years. I don't think anyone could compare to them.

  • HeavenM's avatar
    HeavenM
    Administrador de la comunidad
    Hace 2 años

    Hey there. Being able to see all the bill details online is extremely helpful especially when breaking down the bill by line. There are a few things that could be causing that information to be unavailable, so I have a couple questions.

    • Do you know when your bill cycle actually starts? This is important because when the bill cycle starts, many details on the website are unavailable. Most of the time it is only for a few days, but if there is an issue generating the bill, there could be delays. 
    • It is good for us to understand how you are trying to access the information so we know what link is broken exactly. Are you using the bill tab to try and view this information or are you trying to download the PDF bill and getting an error?
    • Are you using the app or the website?
    • Have you tried using the opposite portal or another browser?

    Thanks for sharing more information because the more we know the better we can help.