promotions lowered for military, first responder and 55 accounts
I'm extremely disappointed with T-Mobile and their decision to lower promotions for some of there GO5G specialty plans. It's feels like discrimination at that point. I'm going to switch to a new phone provider that still gives me a military benefit but doesn't lower my trade in value on a new phone. T-MOBILE is pissing a lot of members off by doing this. Really bad member care!
Anyone else experienced a PAID line being added to their account without your authorization, and then had issues with T-Mobile when trying to remove the added line and get a refund?
Upgraded and bought a new iPhone in a T-Mobile store on 04/22/2022 - I am unfortanely just now noticing after reviewing my yearly reports for tax season approaching, that there was a data line added to my services/bill on the same day, for an apple watch?! The charge was insignificant in cost enough for me to never notice too much of a difference, and the sales representative in the store explained to me the new bill amount and an increase being due to the monthly amount I would be charged for the iPhone payment plan option to pay month for a phone instead of paying in full. I am now trying to have the line removed but the customer service dept. has only tried to tell me I am wrong and that I activated this on my own MONTHS prior to 4/22/22, which is so far from true. I have only ever used my apple watch on wifi/connected to my phone via bluetooth. After reviewing my usuage overview for 2022, each month shows the additional line and every month has 0.00GB of data used. I found this information through my t-mobile account but yet the customer service reps I've spoken to (which has been several now) all seem incompentent and unable to find similar information to show that this change was unauthorized. In addition, the representatives only focus seems to be on conversion or a new sale, rather than doing actual customer service. What happens to customer service??? Anyone had similar experiences? What did you have to do to get T-Mobile to cooperate and help? Do I need to file claim with the Better Business Bureau you think? Anyone filed with the BBB before, and if so, did you have any good results from it? I just want a line removed and something credited to my account for the near year I have paid for a service I never signed up for or authorized,and it seems impossible.
Extremely long hold times, lying about hold time!
Why is T-Mobile lying about customer service hold times? In the past 3-4 days, I have called several times. Each day I have been on the phone with them nearly 2 complete hours or more for some calls. They are lying about hold times. The recording said 5 minutes hold time and I have been on for 25 minutes. Yesterday It said 7 minutes and I requested a call back. It called back and then put me on hold for another 8-9 minutes!!! What is going on? The customer service I received int he past few days has been one problem after another trying to get my device replaced. And they mailed my device to a local store and the store rep didn't want to give it to me because she didn't want to do a phone transfer at 6pm, so she told me it wasn't delivered. However it was delivered the day before. This is the absolute worst service I have ever received in 15 years of T-Mobile service. And now I receive a message saying they are mailing me my new device and I am going to be charged for it!?! Charged for what??? OMG, I can't with them anymore. I think we all need to leave T-Mobile!Use social media! Worked for me!!
I'm new here and just figured out how to creat my own post where everyone can see instead of replying to each person. This is what happened to me, "Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I'd like to think they will help others too. You can find me@krizzy_333, you can even reply to my posts they should see it there too. Good luck! "So incredibly frustrated
Over the course of our time with TMobile, we've been continuously hamstrung with website issues when it comes to paying our bill. Today's commentary says they "got their wires crossed" and to just try again later. Nowhere else, anywhere, have I seen reports of services being down, maintenance being performed, nothing. I've tried guest mode, multiple browsers (and their private counterparts), and even an entirely different PC to make sure something wasn't wrong on our end. I can get to the homepage once, and the second I try to log in, it falls apart, and apparently hangs on to the attempt, because everything I try after that causes the same error to pop up. It's completely prohibitive, and prevents me from being able to access any necessary resources involving my account. We came to TMobile because it was cheaper than Verizon, and while I'd say "you get what you pay for" might otherwise apply here, $150 is not equivalent to the subpar level of performance we've gotten from our signal quality to the website. You tout yourselves as the "Leader in 5G" or however you phrase it; maybe shift some R&D resources into website service and stability!Awful Customer Service
Second communication about a billing error. I verified first responders discount supposed to be applied already and I even had proof of the chat with previous rep (Rose) who also indicated there would be a credit applied (in the chat) however the next rep when I called to correct it again (Tristan) and Supervisor (Michaelangelo) would not honor the proof of their error and just completely evaded the request to credit and change over and over again, it was messy and tacky, I'm so done.
T-Mobile Won't Credit Me Correctly for My Returned Phone. Help!
I moved two of my AT&T phones over to T-Mobile in March. One of the phones is an iPhone XR. The back of the phone wascracked but the front was flawless. The T-Mobile guy at Sam's Club kioskappraised the return value of the XR at $400. Hetook the IMEI on the phone and logged it on the system. After our new T-Mobile lines were activated, I sent out the XR using the pre-paid UPS package that they sent out. Today, I received an email saying that the IMEI of the quoted device is different from the IMEI of the returned device. The email said: Looks like there was a mix up-the make, model or memory of your quoted device doesn't match what we received or it was damaged. We will adjust your trade-in value to $55 because of this difference. This is so unacceptable and so unfair, because (1) I did not plug in the IMEI in the T-Mobile system. I believe it was a typographical error on the rep's part that he plugged in the wrong number. I remember that when he tried scanning the numberwith his company iPad, he couldn't successfully scan so he typed in the number manually, and; (2) The T-Mobile representative ocularly the device, removed the case and made sure that the screen was not damaged (although the back was). Andhe found it acceptable with the return value of $400. Please note that the T-Mobile website says "The screen on my device is free of cracks (Scratches and scuffs are acceptable)". Again, the screen was flawless. It was the back that was cracked. I am so upset with this that I want to switch back to AT&T. I hope the T-MO people in this chat can offer us some relief for this unfair issue. (And I haven't yet even covered the dropped calls at my residence and place of work!)Really Bad Customer Service
Hi, I am facing big issue with customer service and unable to find a way to lodge complaint officially. Issue started last month when I was travelling overseas and data roaming did not work for 1 specific main line. Other 2 lines I carried worked fine. I called support and they asked me to add roaming package for 10 days but even as I mentioned that I have not maxed allocated roaming hours they instructed to add additional package. After activation of the package still issue was open and support technician was asking standard questions and placed no effort to fix it. After spending multiple calls over 1 hour of my valuable time overseas issue was not fixed. Requested for someone from USA technical support was requested and agent mentioned request has been placed and will get call within 3 days. This never happened. I chatted with support on the issue and ask for refund of the data package and someone to call to fix the data roaming issues was not closed. After multiple attempts to get call back from support team still was unsuccessful. Also refund was agreed but did not reflect in my statement. Customer service is not willing to take customer complaint seriously and not further escalatingit No return call from USA support team until now Billing issue took two calls to resolved and get adjustment Customer service unable to provide ticket for mycomplaint Finally today I have ticket logged #01116452. Expectations, Call from necessary team to fix the issue I am facing as next overseas travelled is planned for next week Take necessary action on the support team previously engaged in my complaint Why T-Mobile is not providing details to provide feedback on the customer service??? If not addressed soon, planning to port to another service who cares about the customer...t-mobile
Tmobile absolutely sucks, I’ve been in there by lindale mall many times, and they never tell the truth. im always being scammed as in me going in, and asking for it to be canceled after I paid two months ahead, they said yes we can cancel that when the time comes, and the day came, I forgot about it and it was never canceled, I haven’t had service for awhile and they are still charging me interest, and I can’t cancel it because there are no available days to do so this month without over drafting my bank account and building even more interest, they scam the shit out of teens and young adults, and many other new people to that service, I would never recommend them. t mobile is not helping anyone, I’ve been lied to by them many times, they even told me in person that there will be no more interest and we won’t charge you anymore, which I know is a lie. last time I checked I owed 70 next I owed 177, and I’m not sure what’s next but I don’t like it, I wish they had an option to cancel early without being in debt. honestlyyour better off getting a service card from Walmart, they don’t charge interest, and they don’t lie and scam you, plus it’s a one time use, so you can get more than one, cheaper than almost any other service provider.