Good signal/bars but no network connection many times daily
Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings are set how tmobile and other people have said they should be. I don't have Wi-Fi so I'm set to always use mobile data. What now? Or will I just have to suffer through. It's prob just some tmobile network problem that's with the new 5g. I guess that's what I get buying a new phone. ¿Tienes alguna idea?
ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE
It time to SUE T-MOBILE FOR NOT PROVIDING CUSTOMERS WITH THE INTERNET SERVICE WE ARE PAYING FOR EVERY MONTH YOU CALL THEY DO NOTHING THEY ARE PUTTING THE LIVES OF OUR FAMILIES AT RISK BECAUSE OUR SECURITY CAMERAS WONT WORK WITHOUT INTERNET THEY REFUSE TO HIRE REAL TECHNICIANS TO COME OUT TO THE AREAS TO FIX NOTHING & THEY KNOW THEY ARE NOT GIVING US INTERNET SERVICE BUT THEY GETTING THEY MONEY EVERY MONTH FROM US & IT RIDICULOUS & UNEXCEPTIONABLE THAT THEY BE ALLOWED TO KEEP CHEATING & DECEPTIVELY TAKING OUR MONEY!! I'M SICK OF THEM GETTING AWAY WITH IT I CANT EVEN CONNECT MY PHONES TO THIS HOME INTERNET IT SAYS MY PHONE IS NOT CONNECTED TO THE INTERNET & THE BOX SITTING IN THE WINDOW! IF ABOUT KNOWS OF A LAWYER WHO HANDLES CLASS ACTION LAWSUITS PLEASE SEND THEM MY WAY I WANT ALL MY MONEY BACK THEY SHOULD HAVE GAVE IT FREE WHILE THEY TESTING IT OUT AT OUR EXPENSE & THEN MAKE US TROUBLESHOOT WHEN THATS THEIR JOB NOT OURS!! & I HAVE NEVER SEEN 5G anything while in my own house ALL WE GET IS LTE!!High-Speed Internet Gateway does not work with some apps on T-mobile Home Wifi Internet
I don't know if anybody can help. Encountered a few deal breaking moments with T-mobile Home Wifi internet. I get a whopping 100-235mbps with my High-Speed Internet Gateway but it prevents full access to apps causing extreme lag spikes, pages not loading and video not playing with Amazon Prime Video (on PS4 and on Amazon Fire Stick 4k), TD Ameritrade trading platform for Windows 10, and to a lesser extent apps like Epic Games on PC I also have T-vision TV package, that works fine. So does Netflix. Epic games was able to be fixed once telling PC to use Google DNS 8.8.8.8. and 8.8.4.4. respectively. I had to use Nord VPN to get TD Ameritrade to function correctly without freezing at times, DNS change did not work here. Amazon prime video is still a no go, constantly stops and takes a long time to load again only to stop again. DNS change also did not resolve the issue. It should still work with Nord VPN because it bypasses all T-Mobile filters, but I did not buy T-mobile Home WiFi internet to need the VPN all the time, so I did not bother trying VPN with Prime Video. Is that something we can possibly fix in firmware? And soon please? Speaking of firmware. There is no place to get a new Firmware update which the High-Speed Internet Gateway critically needs. It lacks too many features. One the most needed features is to allow the High-Speed Internet Gateway to turn in just a modem and turn off all routing features so that users can bring their own independent routers to handle DHCP and other advanced functions. High-Speed Internet Gateway also has a bug where I can not fully disable all of the WiFi Signals. You can stop broadcast and SSID from being announced and reduce the radio power for 2.4ghz and 5ghz from 100% down to 12% but it is still not entirely off. I can still see a 5ghz band displaying a signal and allows me to connect when WiFi is supposed to be disabled. Apparently there is a 5Ghz low and 5Ghz high antenna mode. And the 5ghz high is the one that remains visible and usable. Can not be turned off. I don't want to use the hub for wifi, just want to use hard wired internet. I hope to see these issues addressed in the next firmware update with a resources on where we can obtain the new firmware update file as right now there is no information on that anywhere for the new High-Speed Internet Gateway. At the very least I want to see the simple feature of turning the gateway into a modem all by itself and I can handle all the routing on my end instead and if it comes to it I can do a whole house VPN that way and bypass all the problems. Older gateways had the expert mode from what I could see, please bring that back too if you can. Thank you for reading! And for the help! Mike P.S. I have already tried turning it off and back on again, obviously does not work. VPN seems to be the only way to bypass all the problems, but since the unit can not disable routing to act solely as a modem, I can not use a separate router for DHCP and to run VPN for the whole house.
Problem with high latency/ping
Hello all. We received our 5g Gateway two days ago and so far, have big problems. We've been testing our latency and speeds over and over at https://www.speedtest.net and have observed the latency/ping on both our Windows 11 PCs is consistently between 40-60ms, at all hours of the day and night. Download varies between 160mbps and 0.5mbps. Upload is steady around 20-40mbps. We have done the following: Moved around the Gateway to many different areas of the house, tested the results at Speedtest.net, and selected the best area (3 bars). Oddly, this is NOT close to a window, but in the middle of the kitchen. (Yes, I am an RF engineer and I know how nuts that is. Makes zero sense to me, but that's what our results repeatedly demonstrate. Regardless, ping is the same everywhere in the house.) Downloaded and run TCPOptimizer Rebooted our machines several times Contacted Tech Support, who said something about "keeping an eye on the tower" and promised to call us back in 24 hours. (It's now been 24+ hours.) Does anyone have ideas to help us lower this ping? It's severely interfering with video calls and online gaming. ¡Gracias!
Internet
Why does the Internet service go off so often at night?? When you try to stream tv service and your Internet goes off randomly every night or really turns into a pain. I've had AT&T, Verizon, cricket, boost... None of them would drop Internet every week like T-Mobile does. It's not just the phones either it's the home Internet too... Really???
App: Missing devices; reset now won't connect
The app isn't listing all devices. Some devices in my internet app are disappearing. I had an unknown Switch connected so I disabled both switches until I could determine which MAC address was not one we owned. When I went to reconnect our switch, it was gone. I can't find the disabled switch anywhere in the app or anywhere in my account. Can I see disabled devices anywhere else? We were also having spotty service this evening so I reset the Gatewayand after resetting internet gateway the app no longer connects. The android phone is connected and to the WiFi but the app won't connect to it at all, just spins and asks if I want to log out. If I log out the only option I have is to attempt to re-setup the gateway device. 1st problem - how can I connect a device that was disabled but is not longer listed in the disabled/enabled list of devices? 2nd how do get the app to operate again. I've uninstalled and reinstalled with no success.Whats Going On Lately With The Poor T-Mobile Internet Service???
For the past week to 10 days (Today is 8-24-22) T-Mobile Internet has been a waste of money….I believe they are messing with the tower configurations in my area...I use to get 100Mbps Download speed and now they are only mustering up a piddly 17-20Mbps. When will you guys get things back to normal?? Up until a week or so ago I use to connect to T-Mobile Tower MCC 310, MNC 260, Region 31695, Tower894300, Cell 228940863 at MINIMUM and Consistent Speed of 50-75Mbps Download at a 5G Extended Signal Band 71. NOW I can ONLY connect to T-Mobile Tower MCC 310, MNC 260, Region 31695, Tower 73303, Cell 18765571at MAXIMUMand NON-Consistent Speed of 17-20Mbps Download at a 4GLTESignal Band 2. This goes for ALL MY T-Mobile Devices...Home Internet Gateway AND TWO (2) Cell Phones...Magenta Plan. I signed up for and switch over to T-Mobile about 2 Months ago and now this crud. What The Heck Are You Guys Doing And Why Taking So Long? Is This Permanent? Let's Get It Fixed! Otherwise I am raising cain with billing and not paying for this stuff...Better Business Bureau also gets T-Mobiles attention for all others seeing this same poor service now. JeffSIs my Android asian phone blacklisted?
Hello! I have a Xiaomi (K40 gaming) phone, I've been with TMobile since 2 weeks ago without any issue, I've just inserted the SIM in my cellphone and everything went smoothly. Today in the morninrg I've noticed that I had no internet connection, the signal bars were there but no 5G nor VoLTE icon appeared. Plus, I was not able to make any phone call and SMS were not sent either. After a couple of hours, I was able to make and receive calls and SMS, but the Internet is still missing. I went to a T-Mobile store and one guy there "explained" me that Chinese phones are not meant to work in US networks, that somehow the network it's struggling to connect to the cellphone band and because of the "US situation with China" these phones usually have these connection issues and that at some point, these phones will be blacklisted. Since my phone worked just fine the last 2 weeks, I don't think these arguments are valid at all. On the other hand, I called to customer service and they've raised a report for the technical team to investigate. Is this blacklisting a real thing? Any clue on why T-Mobile restricted my service?
