Extremely long hold times, lying about hold time!
Why is T-Mobile lying about customer service hold times? In the past 3-4 days, I have called several times. Each day I have been on the phone with them nearly 2 complete hours or more for some calls. They are lying about hold times. The recording said 5 minutes hold time and I have been on for 25 minutes. Yesterday It said 7 minutes and I requested a call back. It called back and then put me on hold for another 8-9 minutes!!! What is going on? The customer service I received int he past few days has been one problem after another trying to get my device replaced. And they mailed my device to a local store and the store rep didn't want to give it to me because she didn't want to do a phone transfer at 6pm, so she told me it wasn't delivered. However it was delivered the day before. This is the absolute worst service I have ever received in 15 years of T-Mobile service. And now I receive a message saying they are mailing me my new device and I am going to be charged for it!?! Charged for what??? OMG, I can't with them anymore. I think we all need to leave T-Mobile!
Scammed by T-mobile, now what?
Tmobile said I was getting 800 on trade in and a free watch. So I gave them my Note 10 Plus along with 475 cash in exchange for an S23 Ultra and a supposedly free watch. I was told the phone was paid in full and the watch was free and that they were switching my plan to 55+ to lower my bill. Then the bill came and it had gone up by over 100 a month, they've been charging me monthly for the phone and for the watch since April of 2023 and say I owe them over 750 for the phone. Now I am not so dumb as to ever agree to trade my phone and also pay over 2500 for any new phone and I never wanted the watch that they are charging me 400 for and another 14 a month to connect it even tho I have never once used it. I went to the BBB website and it says TMOBILE is not a BBB member I have had zero luck with the aproximately 3 hrs a week for 10 months thatI've spent talking to customer service then I find out they've been charging me 10 dollars for each of call. I've been paying for all those wasted hours where they always make empty promises I don't know what to do about this Ive been a customer for nearly 20 years Do I need a lawyer? Is there a way to file some kindof official complaint? Any advice would be appreciated
Lied to on recorded line and no one will fix the issue
I had phone calls with 2 Service agents and my fiancé. We were told blatantly a price for everything included. we asked multiple times and event he customer service reps asked each other about it multiple times to confirm. They said if its not right reach out and everything is recorded and it will be taken care of. Great so my bill says a very different amount. I reach out and the guy doesn't answer the questions and cant tell me what charges are for. I get a supervisor and h e tells me basically he cant do anything besides change my plan to a cheaper plan and that's it. Is there a way to get this actually resolved or is this just typical T-Mobile and i should cancel everything and switch carriers? I'm at a loss how i can be promised over and over 1 thing and told not to worry just reach out if its wrong and its all recorded and they will take care of it and then when i do nothing happens besides to bad.
I just got lied/ scammed by a T-Mobile rep. Unbelievable.
So i called back in Dec last year about a simple question, and the rep told me im eligible for a kid's smart watch, and a Galaxy 4 watch for "FREE". I thought this was too good to be true, and so i asked MULTIPLE times if id be charged a monthly service fee for these watches. She CLEARLY stated "NO, there will be no additional monthly charges." Sure enough i start getting charged in feb. Ive been calling them back several times to get this resolved since i dont even need these watches, and i never even opened them in fear of something like this happening. Now im on the hook for $350 worth of watches i didnt even need, and the prices on these have dropped significantly since then already. I literally got lied to and scammed, so that first representative could make a sale. This is such BS for a loyal customer of 8 years. Im so annoyed…. thanks alot T-Mobile. I plan to post this complaint on every major website and social media outlet i can find.
Switching from Verizon to TMobile was a terrible decision!
Deceived by TMobile and now they will not honor it. Bought a new phone while with Verizon and then months later decided to switch my family over to TMobile to save some money. TMobile acted like bringing my device over from Verizon would be a non-issue. Immediately, after transferring to the TMobile network, my text messages began failing to send. After 4 different calls with tech support, 4 times of resetting my phone to default factory mode (then reinstalling all apps and going through my healthcare organizations security to have several work apps readded to my device)and having to make two trips to the TMobile store (40 minute drive each way), my phone is still having text messages fail to send. I have zero issues with the phone, it is in perfect condition and operates flawlessly. However, TMobile's solution to this is that I need to buy a new $900 device. How about 'No!'. I just bought a new phone a year ago for $900 and that phone had zero issues on the Verizon network. TMobile guaranteed me that I could bring my phone over with me. Now that's it's not working as I was told, now they backtrack and say, "well we do have some issues with Verizon phones and typically it is with text messages or data issues". So you are aware that this is an issue yet did not mention it to me as a possible problem and now you want me to buy a new phone from you. What a gimmick!! The issue is on the TMobileside, it's theirnetwork, they should be responsible for replacing my device since you told me that mine would work!! If they had been upfront about known issues with Verizon devices I would have reconsidered making the transfer to TMobile, which I guarantee is exactly why they did not disclose this information. For me, the $20/month savings between the TMobile and Verizon bills was not worth this hassle! I will be continuing to share this experience with multiple outlets.
T-mobile is lies
I have had nothing but headaches with Tmobile. i had a promotion and got 3 new iphones and sent in 3trade ins. for the past 8 months have been getting charged full price for 1 of the phones. contacted customer service about 30 times. They confirmed that they received the 3 trade ins and they will get this issue resolved and never do. They always say they will follow up and never do. Have all the screenshots of the lies from customer service. next up i will have to contact a lawyer. Tmobile stole my iphone. and my time since i have spent numerous hours with customer service and nothing gets fixed.lied to
Has anyone else been lied to by multiple T-Mobile representatives? I was told almost four months ago that unlimited home internet would be a maximum wait of two weeks … based on that and the combined price I signed up for the phone service. After several representatives told me multiple different things I was finally sent everything to get set up, after four days our internet came to basically a standstill.. upon calling I was informed that the high speed still wasn't available and at this point the "supervisor " had to admit that I had been lied to based on the chat log… still nothing could or would be done because NONE of the EXPERTS were under her and just so happens she also couldn't put me in contact with any of the supervisors that were in charge of these people… almost comical… I should have came here and searched "lied to" . Seems pretty common for these people to not tell the truth!I was lied to by the store manager
I went into a T-Mobile store to check out a Apple watch for my daughter because they were having a promotion. The store manager told me I could get 2 new phones, plus 2 Apple watches and $30 internet for only about $20 more per month than what I was currently paying. I had no intention of getting new phones because 6 months earlier I had just paid the old ones off. I was paying $166 per month, which included insurance on my phones, my phone service, and internet. My bill went up to $255 per month for the new phones, watches and internet, but did not include insurance on my phones. I went to a store to get help. They said they couldn't do anything. I called customer service and she knocked off $50 removing a 3rd line I had. But I still had no insurance on the phones which would add $36 per month. I called customer service and talked to a supervisor and all she would offer me was paying for the insurance for 3 months. I had to buy Apple care for $269 per phone. I've never had a problem like this before. I thought T-Mobile was a really great company especially after having AT&T. Now I hate T-Mobile. The store manager lied about everything and customer service refused to fix it. I will never recommend T-Mobile to anyone ever again."There is no way for our Expert's to tell them the truth"
I have been having lots of difficulties since signing up with T-Mobile regarding hidden/unexplained fees and general lies(I honestly believe that these "Experts" are encouraged to come up with a solution off the top of their head whether it is true or not and just run with it). I had three experts in a row lie (or they themselves were misinformed) about charges appearing on my account. I finally got to a supervisor who informed my that there is no way for them to tell the customer the truth. Later in that conversation I had asked for a copy of all the charges and changes made to my account, such as all the debits and credits so I could see all the crazy shenanigans going on with this. The same supervisor had informed me that no one in the company could give me that information and in the future I needed to pay better attention to hidden fees. Of course I also record calls for quality assurance, who exactly would I reach out to with these recordings? I like to give the company the benefit of the doubt and say that 3 "Experts" and a Supervising "Expert" were just having a really bad couple of days.