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T-Mobile Covertly Brings Back the 2-year CONtract - T-Mobile upcoming EIP policy changes effective July 1, 2024.
T-Mobile upcoming EIP policy changes effective July 1, 2024. **Any NEW** EIP's created 07/01/2024 and beyond will forfeit any remaining EIP bill credits in the event the EIP is paid off "early". Previous EIPS before 07/01/2024 are not impacted. Maybe you have a smaller EIP credit limit and want to upgrade, maybe you just want to make an additional EIP payment - what does it matter - as long as your LINE is ACTIVE you haven't dishonored anything and should continue receiving your credit… This is contradictory to the fact that the bill credits are contingent upon continued service. The loan agreement says there is no prepayment penalty. An EIP that is paid off early for whatever reason by the customer, does not mean they should forfeit what is owed to them as long as the service remains active. NOT to mention they LOCK the eSIM so you can't do DUAL SIM - it's so DUMB. You should have FULL use of your devices FEATURES indepedent of any financial obligations. The only way you forfeit remaining bill credits is if you CANCEL THE LINE/SERVICE and that makes total sense. Is Mercury in retrograde? T-Mobile feels like a total stranger to me and I don't like how these recent changes have made me feel as a customer of theirs.Re: WHY is 5G connectivity so (Trash) unreliable on the T-Mobile network including their MVNO's?!
The other day, I was waiting at the auto mechanic and overheard a conversation where the customer stated they did not receive notification theirvehicle was ready the previous day(somewhat upset). Theadvisor stated they called them twice and left two voicemails - both parties proceeded to show each other's phones to indicate what they stated was true. I know one had an iPhone and I couldn't tell the other, it had a case so I wasn't sure. The advisor says something, something always has an issue with our phones blasé blah, T-Mobile, something something. I thought about intervening, and ultimately deciding not to. Millions of people use their cellphones everyday. I don't even know where to begin, the extent of this issue is crazy and the fact most people are not even aware is how they are getting away with it. What if that was a call/voicemail/sms from the hospital about a loved one. The severityof this matter seems to go over people's heads and anytime someone brings this up - the way some people dismissit is ridiculous. Never had these issues on older cellular tech - 5G is just not reliable for communication - these missed communications can be ruining people's lives and they dont even know it is happening smh.... On my business device with dual SIM (primary SIM 5G on data preferred, second SIM 5G off voice smspreferred) - I got an OTP from bank, it did not come, I wait, nothing, I go into settings - disable 5G, the text came through instantly. Unacceptable.16Visto1like0ComentariosRe: Price Lock
Manofintegrity wrote: Has anyone received any positive feedback from any of the organizations where complaints have been filed? My next bill, in about one month, will be for the increased amount. I don't want to imply that this increase is ok with me. In order to keep service, I'll have to pay the bill. The only other option would be to change service providers. However, if we can prevail with the complaints and somehow force T-Mobile to honor their commitment to us, I'd rather stay put. Just don't want the fact that I pay my bills to give them the wrong signal. Comments? @ManOfIntegrity & all Has anyone received any positive feedback from any of the organizations where complaints have been filed? Positive feedback? Ha! Not likely, unless there's some internal action that takes place within the next ~ 30 days T-Mobile is unlikely to rollback this poor decision. Currently the only hope we have is someone kicking off arbitration, turning to small claims, to class action subsequently being made whole at a later date. My next bill, in about one month, will be for the increased amount. I don't want to imply that this increase is ok with me. Review your bill, in short, this is no different than a financial institution where you have up to 60 days to notify them of any billing disputes in writing! Note, if you raise issue with this increase and accept an account credit this negates any cause(your rights) for arbitration or more as them crediting your account "resolves the issue". The issue with that is this matter is not a limited issue, one time grievance. This is a potential permanent change which technically means that after you've done the dispute letter, they have time to respond (is it 60 days, I forgot) then if you are not satisfied with their resolution then you proceed further with arbitration etcetera - If your goal is to at some point receive financial compensation (in arbitration/class action/small claims) then you should make a formal dispute in writing and specify you don't want a one-time bill credit, but rather for them to adjust your rate and honor the terms of the initial agreement. They will likely say nothing is wrong with the bill and the amount is correct, and as a one-time courtesy they may (or may not) credit the difference. At that point you accept it and move on or continue with the escalation process for arbitration/small claims/class action. In order to keep service, I'll have to pay the bill. The only other option would be to change service providers. Yes, you should(must) keep your account in good standing while an active customer, especially if you are pursuing a legal claim or want to port out(albeit I think I read they can't legally keep your numbers due to non-payment as long as service is active or something like that). As far as changing service providers, I have seen one too many posts about switching to an MVNO, specifically to a T-Mobile MVNO - this is extreme cognitive dissonance and contradictory: If an MVNO is available to you (T-Mobile or Other), prior to this price increase notification - WHY wouldn't you already switch and save your money!? Why did it take T-Mobile (Postpaid) to increase your bill for you to go to an MVNO(most of you switched to a T-Mobile one LOL) that has BEEN available to you prior to… If I take issue with T-Mobile dishonoring the terms of my agreement with them (principal), then why the heck would I give them or ANY of their affiliates my business?! The primary catalyst for my disdain is the principle of their actions, not so much the denomination. Therefore, if I do switch providers, it will NOT be to a T-Mobile affiliate (MVNO's) - that is less than smart. I want NOTHING to do with them if it gets to that, so yes, despite T-Mobiles costs likely being lesser even with the increase & in lieu of their GREED, I will even consider paying MORE to a competitor! So unfortunately, the MVNO's that use T-Mobile are catching a few strays but oh well. "I switched to Google Fi, F T-Mobile" "I switched to MetroPCS, F T-Mobile" - you can't make this up - people are clearly being emotional and not logical. However, if we can prevail with the complaints and somehow force T-Mobile to honor their commitment to us, I'd rather stay put. Just don't want the fact that I pay my bills to give them the wrong signal. Well, it doesn't seem like the abiding parties who received our complaints have said or done anything publicly. I did receive e-mail communication from the FCC and it stated they would contact me once they received a response from T-Mobile, then T-Mobile sent a letter that everyone has now seen; this letter did not follow previous FCC complaints(addressing me) and they typically make contact by phone or email to resolve, then present this back to the FCC - as of yet I have not heard from the FCC so my guess is they sent the default letter to us and has not officially responded to the specific complaint(s). Comments? My disgust with this decision by T-Mobile is disheartening. The business relationship is forever changed. The issue for me and one I will argue in front of a judge is simple: the original contractual agreement of never changing my rate plan directly influenced my decisions over the years to include but not limited to: A)Switching carriers(example: we declined X deal despite being on our price locked plan because of the long-term effects; T-Mobile has misrepresented their position and disallowed me to make informed decisions. If my bill was unstable or going to change anyways, I could have taken advantage of other options. B)Device upgrades/EIP/Promotions - if my reoccurring charges are set, then this impacts my decision to do business with T-Mobile from a device financing perspective. C)If I participate in a promotion that indicates I must retain service for X amount of time to receive my promotion in full, then increasing my rate plan after the fact is in direct contrast with this decision. If my rate plan was not set, then I would not feel comfortable deepening my relationship with the T-Mobile since I may need to switch at a moment's notice due to volatile nature of our business relationship. My rate plan costs directly influenced multiple decisions over the years. This is what we want to be made whole from. I made buying decisions based on my rate plan. It is unjust to keep my devices locked to your network, bill me for a remaining EIP balance for a device that was supposed to be free. Note: if you are on a regular EIP and just paying off a device, then that remaining balance is due regardless of your rate plan amount; however, T-Mobile should allow you to move that EIP to the account level and allow you to continue paying off the device without a large lump sum bill in the event you leave since they raised your rate plan. IF your EIP is on a promotion that would be directly (negatively) impacted by the discontinuation of service, then T-Mobile should forgive the remaining balance on those EIPs since you had no intention of leaving the company for the duration of time (fulfilling the promotion requirements) and since T-Mobile decided to raise your bill (something that was not supposed to happen) you switched providers. T-Mobile should pay off the remaining EIP balance for those circumstances. If my rate plan was able to increase at a moment's notice, MOST people would decline those EIPs, and device promotions and T-Mobile knows this. Sure, some of us buy unlocked devices which often doesn't always have the same carrier-locked device benefits (example - my unlocked Samsung does not do RCS messaging in Samsung Messenger, yet my "carrier locked/firmware" does allow RCS in the Samsung App for BOTH PTN's dual SIM - Google Messages does NOT offer DUAL SIM RCS and Google Messages is the only way to get RCS messaging on the unlocked device; yes, you can load carrier firmware on the unlocked model, but not everyone is comfortable doing this) Ideally, I'd love for T-Mobile to make this right. I have a nasty taste in my mouth after all of this. I have several EIP's open for "free" devices, and this is not right because I wouldn't be cancelling services based on my own decision to forfeit my remaining credits, but rather T-Mobile raised my bill when our agreement said this would not change, so I participated in the promotion because I had no intention of leaving T-Mobile, especially during the promotional period. I would only pay off EIP's that I would have had to pay off anyways, any balances left on what would have been a promotion aka free/discounted - T-Mobile can get bent.2Visto0likes0ComentariosRe: Magenta Price Lock
I'm surprised I havent read from the comments how funny it is: Of course I know it wasn't a true restriction, after all its a man made program; **however**, isn't it convenient for years T-Mobile told customers those plans had restrictions, line caps that could not be changed, saying they couldn't make changes to the plan and you would have to switch plans to add more lines..... Yet, they are able to raise price as it fits them... Comical and pathetic. Self imposed limitations....15Visto0likes0ComentariosRe: Why does my mobile hotspot disconnect every 5 minutes?
This sounds like user error. Hotspot settings need to be adjusted to not time out after idling for 5,10 minutes. You can change this to never occur. Pro tip: Restart your device before you enable your hotspot. This helps connect much better, albeit I haven't needed to do this in recent events. Hotspot is only as good as the data connection and coverage available to you; Peak hours, rate plan, device capability Signal quality, and the fact on device data takes priority over mobile hotspot. Typical, the customers I see complaining about their hotspot experience are using it in a way it wasn't i Intended to be used and they would be better suited to use other means to access the Internet.7Visto0likes0ComentariosRe: T-Mobile ONE "Un-Contract" Price Lock Guarantee | "Re" Carrier - June 2024 Increase Price Increase
I'm surprised I havent read from the comments how funny it is: Of course I know it wasn't a true restriction, after all its a man made program; **however**, isn't it convenient for years T-Mobile told customers those plans had restrictions, line caps that could not be changed, saying they couldn't make changes to the plan and you would have to switch plans to add more lines..... Yet, they are able to raise price as it fits them... Comical and pathetic. Self imposed limitations....17Visto1like0ComentariosRe: Price Lock
I'm surprised I havent read from the comments how funny it is: Of course I know it wasn't a true restriction, after all its a man made program; **however**, isn't it convenient for years T-Mobile told customers those plans had restrictions, line caps that could not be changed, saying they couldn't make changes to the plan and you would have to switch plans to add more lines..... Yet, they are able to raise price as it fits them... Comical and pathetic. Self imposed limitations....3Visto1like0ComentariosRe: WHY is 5G connectivity so (Trash) unreliable on the T-Mobile network including their MVNO's?!
syaoran wrote: I'm guessing you have never heard of RCS. Apple will finally be catching up with this by it finallybeing added to iMessage. Have you thought that it might be the device you are using? I easily pull 300Mbit down and 150Mbit up in and around Hampton Roads and heading north, like Gloucester, has speeds upwards of 1Gbps down and 300Mbit up. In Charlotte, speeds are always well over 300Mbits down and 100Mbits up. Philadelphia has always had exceptional service in and around the airport with speeds over 500Mbps down and 100Mbit up. I am using an s23 Ultra and have been since it was available to order. iPhone's older than the 15 primarily use Intel models, which are not great for reception in areas where you might not be close to a tower or in very dense concrete jungles like New York City or Los Angelas. Have you considered replacing your SIM to rule that out? Have you performed a network reset on your device after having Support perform one on their side? "I'm guessing you have never heard of RCS. Apple will finally be catching up with this by it finallybeing added to iMessage."- you can't make this up if you tried….I KNOW you are not tech savvy and have no idea what you are talking about...I don't even like Apple iPhone but iMessage is superior to SMS/MMS/RCS - RCS is a JOKE - any sane tech person would know this…. "Have you thought that it might be the device you are using?"Have you thought about actually reading more than a title, actually comprehending before deciding if you have anything of value to say….(rhetorical) " I easily pull 300Mbit down and 150Mbit up in and around Hampton Roads and heading north, like Gloucester, has speeds upwards of 1Gbps down and 300Mbit up. In Charlotte, speeds are always well over 300Mbits down and 100Mbits up. Philadelphia has always had exceptional service in and around the airport with speeds over 500Mbps down and 100Mbit up. I am using an s23 Ultra and have been since it was available to order. " This is so irrelevant, off-topic, subjective, anecdotal, and nonsensical. How odd...again...why….why is reading comprehension so poor on this planet….yikes. "iPhone's older than the 15 primarily use Intel models, which are not great for reception in areas where you might not be close to a tower or in very dense concrete jungles like New York City or Los Angelas. " There were reports about Intel vs. Qualcomm modems in iPhones, reports were mainly about battery life, I vaguely remember because this was around the iPhone 11 - and I'm not an iPhone user - and this had NOTHING to do with my post…. "Have you considered replacing your SIM to rule that out? Have you performed a network reset on your device after having Support perform one on their side?'LOL! Oh my - this is sad. A SIM card is a token - it works or it doesn't. Unless your DEVICE is saying it is having difficulty reading the SIM card "no SIM card" and you physically know it is there, this could be the device SIM card reader or the physical SIM is wearing - which only occurs in extreme cases of heat, moisture exposer, and is rare. Any "troublehshooting" involving replacing the SIM card, and the person thinking that resolved their issues did not comprehend their root issue and are experiecning a placebo effect - it is what occurs around the replacement of a SIM card (soft reset-power off device, restart - assign new ICCID/MSID/MSN to the IMEI - provision device - aka reboot the connection - aka toggle airplane mode on and off or restart your phone achieves the same thing….though the issue I explained is not going to be fixed with a SIM card….also most people use eSIM, lots, so now what will YOU tell them to do ? LOL AHHAHA - Wait...Not they said "reset network settings" that hasn't been relevant since what the iPhone 6 or 7 and even then, see previous, it did not address the ROOT issue(most of the time). PLACEBO - reset network settings in modern times is a WASTE of time LOL - you CLEARLY don't know what that "ts" step entails….a sound engineer experienced rep won't use that step….even when it was a thing, it was rarely used by my team... "Syaoran - I am not a T-Mobile Employee but I could use a new job!" - if you were one of my subbordantes, I would have you termed as you are not a good fit for this line of work. We need critical thinkers, people who have deductive reasoning skills. people with above average intelligence, people who read above a 3rd grade level, respectfully.15Visto0likes0ComentariosRe: WHY is 5G connectivity so (Trash) unreliable on the T-Mobile network including their MVNO's?!
syaoran wrote: I'm guessing you have never heard of RCS. Apple will finally be catching up with this by it finallybeing added to iMessage. Have you thought that it might be the device you are using? I easily pull 300Mbit down and 150Mbit up in and around Hampton Roads and heading north, like Gloucester, has speeds upwards of 1Gbps down and 300Mbit up. In Charlotte, speeds are always well over 300Mbits down and 100Mbits up. Philadelphia has always had exceptional service in and around the airport with speeds over 500Mbps down and 100Mbit up. I am using an s23 Ultra and have been since it was available to order. iPhone's older than the 15 primarily use Intel models, which are not great for reception in areas where you might not be close to a tower or in very dense concrete jungles like New York City or Los Angelas. Have you considered replacing your SIM to rule that out? Have you performed a network reset on your device after having Support perform one on their side? LMAO! Why is reading comprehension so poor in this country….hopefully my initiall response is posted..14Visto0likes0ComentariosWHY is 5G connectivity so (Trash) unreliable on the T-Mobile network including their MVNO’s?!
I was making some updates to my device layouts and when testing the PTN associated with my tablet from another number, I noticed the text did not arrive. I double checked the number. I remembered then that I had 5G enabled on the device since it is primarily used for data only and tried an additional text. Still not delivered. The device had been "idle" on Wi-Fi, so the connection essentially "timed out" unbeknownst to me. I restarted the tablet, and the texts sent several minutes before came right through. I bust out laughing in frustration… Note: After X amount of time if your "data connection"(uplink to network) is not "refreshed"(Restart device, Toggle Airplane Mode, Place a Call, Use data on your end) then that communication sent to your device (voice/SMS/MMS/voicemail/data) will NOT be delivered to your device. I sent texts and left voicemails that never made there way to my device. Do I need to spell out the disaster this is - and the sad part is most people are not tech savvy, corporate shills, and/or iPhone users and have no idea this is happening. (The audacity to try and raise prices…) This issue has persisted for several years at this point; I first noticed the problems around the ~ S20 FE. Since this time a plethora of videos and posts both knowingly and unknowingly have been shared regarding the matter. The Issue: If you have 5G enabled on any device you will intermittently loose connection with the network/tower by way of transmission with voice/SMS/MMS/voicemail/data not being delivered to your device; often times unbeknownst to you(signal will show connected - other times SOS emergency calls only may appear). *This is not attributed to known technical limitations that have existed since cellular technology was introduced(signal interference, building materials, congestion, location, time of year, phone case, user error, device software/hardware(known bugs), etcetera) *These issues NEVER happened with prior generations of cellular technology. I never had to guess whether or not my device was connected, the signal software could be trusted, moreover, I never had to worry about the receipt of voice/SMS/MMS/Voicemail being delivered to my device, even when "off network"(roaming) a voicemail still would delver once the device reconnected to the network. *iPhone users mostly communicate with other iPhone users(blue bubble). iMessage works on a data connection (Wi-Fi or Mobile data). iPhone is not using SMS/MMS the same way Android users do. Cellphone users spend less time talking (voice) and more time texting(iMessage/Facetime; SMS/MMS; Other apps). "I called you" "I texted you" "911" "I called to offer you the job" "The hospital called so and so has been hurt" "I left you a voicemail before I took my last breath" just a few scenarios you won't even know took place because A) it never made it to your device B) people will assume you didn't answer/respond. Ignoring them, etcetera. I saw similar complaints on other carriers, so I don't believe it to be specific to T-Mobile's network, however, I haven't researched enough to know if it's a technology issue with 5G in general or specific to Magenta. Point being, it should not be happening. The current fix I have found for reliable voice/SMS/MMS/voicemail is to disable 5G on my cellular phones, and only use 5G on my data specific devices since getting SMS/MMS on them isn't my main use for them. I just thought it was funny to see the issue is STILL present. I've ran tests in multiple locations over different time periods. This isn't a SIM card issue. Unsure if it is hardware related at the SOC level/5G but again, the same SOC does not have these issues with 5G turned off. Somehow the devices are losing connection/timing out/idle when 5G is enabled causing the lack of transmission of voice/SMS/MMS/voicemails and needs to "reconnects" before these transmissions are delivered to your device. The issue is if you are unaware of this, you don't know it is happening. Don't let people gaslight you. I raised this issue internally directly as an internal customer, and externally as an external customer - Management is aware. Engineers are aware. I'm sure there are more technical jargon to explain why the packets are not being sent to the device and why it only sends with a connection "reboot".262Visto1like4Comentarios