Forum Discussion
Binge on not working
We have a mobile hotspot device with 6 Gb of data and i have always used the binge on feature and never finished all 6 Gb but last month i finished all of the data and i only use it for stuff under the binge on streaming list. This month the data restarted the 15th of October and now I only have 3 Gb left when i have only used the data for streaming youtube which should be on the binge on list. I have checked the media preferences and HD resolution is off and it says that binge on is on but why is it using the data. If anyone can help i would appreciate it. Gracias
Hola @magenta2932278
This is something we can definitely look into with you. Since we will need to pull up your account for the usage records, please contact our tech support teams so we can get your info up to the engineers.
- barcodeableConnection Cadet
Binge On | Streaming de video sin usar tusa datos 4G LTE | T-Mobile
I have never tested an amazon prime app on my computer, my amazon prime expired 😥 and I never renewed it, but i do have a full season of SUITS i purchased using prime... I will test it out tonight to see if binge on works on it..... The main thing i make sure I do is set the video viewing to 480p or whatever the low bandwidth is. I have used the Netflix app on my computer and I have gone to the netflix website and binged on & it worked.
- jwewanNetwork Novice
Binge on still has not worked for me. I tried using 2 different computers tethered to my phone. I turned down the resolution to the minimum and used the web browser version and still it was using data. The computer was the only device connected to it. I am having doubts that this feature actually works at all for anyone. Does anyone have any idea how to get this to work in any scenario??? Tonight I am going to try to just use my phone without tethering to watch amazon prime.
- jwewanNetwork Novice
Perhaps that binge on doesn't work with amazon prime. Anybody know if that is the case?
- jwewanNetwork Novice
So I got it to work finally! I found out that WIFI hotspot will not work with binge on and connected devices. In order for binge on to work, it must be connected via usb tethering. This is probably why it doesn't work on smart tv or ps4 because they don't support usb tethering. I connected it to my PC via usb tethering and then used the hdmi port on my PC to connect to my tv. I also was playing with the resolution controls on amazon prime. What it looks like to me is that binge on will only refund the data amounts at the lowest resolution. Anything higher than that it will just take the difference and add that to your amount used.
- magenta3451594Network Novice
I have the same problem. I was using it all the time and had a surplus after a few months. I admit, I did missed up and started watching the ID channel for one month, which used up all the gigs I had saved. But since then, it shows I am always over my minutes . So to correct this I make sure the Hot Spot is turned off during the day and used for maybe 2 hours at night for the Football game. But other than that it mostly Netflix on an Ipad.
Even for my screw up. I had increased the gigs just in case maybe I was not monitoring it as I should be. This is the third month and the Hot Spot has been off for two week. It still shows that I have used up all my data, which is impossible.
My Sprint phone is using its data which is on longer and it used less data than the Hot Spot. But Customer care will not even look into it. They just say they can't see where the gigs are going to if its Netflix or something else. If that is the case how can they even say we will not use our allowance if you don't know what we are looking at. The only suggestion is to upgrade once again to a higher allowance for data?
But she was gunho to cancel the services and more the willing to notate the account I don't want it any more.
- tmo_chrisSpectrum Specialist
Hey there! What specific services are you streaming and what are you streaming them to? Are you just watching on your phone or are you streaming to a TV? Are you using your phone as a hotspot for another device? If so, what kind of device is it that you are hotspotting to? Where specifically do you see that your data is being used?
- nelfar212Transmission Trainee
"Bing on" does work, I use it daily
@tmo_chris, I do understand after reading the website sometime ago that binge on "may not" work with smart TV's gaming consoles etc.
I use my mobile hotspot with Netflix/you tube and it works flawlessly on my smart TV's and xbox one, the only streaming carrier I have issues with is HULU. even with resolution set to 480p . sometimes is works sometimes it doesn't.
Why can't this simply be fixed, if I connect to my laptop and stream via hulu,Netflix, amazon etc it works, no problem,
We shouldn't have to look for a workaround just because we use Smart TV's, Chrome cast, Xbox one, etc. granted I could buy a cable connect my phone directly to my TV via micro usb to hdmi to accomplish this. It would make more sense to have it just work as intended for a laptop on the other devices being most people use.
- tmo_chrisSpectrum Specialist
You make a valid point @nelfar212. When using your phone as a hotspot for a smart TV, the TVs have varying ways that they connect to the web to pull down data and we are unable to identify every specific model of TV on the network side. When it comes to using hotspotting to a laptop, since you are using a web browser on the laptop, we are able to identify the traffic, same goes for hotspotting to a tablet, since you are using a standard streaming app, we can properly identify the traffic as the tablet or laptop requests it from the network.
- nelfar212Transmission Trainee
I understand, from what I can tell it seems limited to Hulu on my end, I actually called hulu and had thema set my video quality to 480p that hasn't helped. I normally don' use hulu my wife does. It would be nice if they could get that fixed. I know it's a non issue for TMO 1 int plus customers. What sucks my plan before SC I had unlimited lte hotspot but it was only on my line.
- tmo_chrisSpectrum Specialist
It does not have so much to do with the resolution as it does with how the network sees the traffic. If the network sees the traffic coming from a specific source such as a web browser on a laptop or a streaming app on a tablet, the network will automatically adjust the resolution and white list the data so it is not counted towards your high-speed bucket. If you were to stream content from a non-binge on partner at 480, it would still count that against your high-speed bucket.
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