How do i get US based support?

Ric221 wrote:

i have had good succuss using 611 from my phone. no long waits or overseas responders when i call 

I just tried 611 and I got another person with an Indian accent. 

I used to talk to Idaho every time I called before 9 pm.  I have called at all kinds of hours trying to reach "my team".  I even went to the FB page.  I was waiting for 20 minutes in between apologies for FB.  I called 5 different times through the day trying to reach someone that speaks understandable English.  I have been a customer for nearly 2 decades.  I said I would never leave because of the customer service.  I will try one more time.  I'm at a point that all I have are 2 watches that I owe on.  All the phones are paid off and I just need someone to talk to me (I was calling about auto payments and upgrades). Went to the local T-Mobile store.  There are several people standing, no where to sit and someone else was waiting for over an hour to talk to someone.  I don't know if you've ever had to stand for several hours, your feet hurt.  I am so done, I'm paying my bill and switching to anyone else. 

I just experienced representatives DELETING SOME OF MY SUPPORT CHAT HISTORY in order to cover up their own lies/incompetence. I'm livid!!

ARR wrote:

Agree, the overseas call centers are a nightmare Philippine or India -- they like to talk and read from the script and talk talk. I think they get pay by the minute on the phone or can get pay by the hours or the duration of conversation.

I wish they get pay by the COMPLETE job they done, not talking on the phone of duration.

 

 

BRING BACK US customer service T-mobile!!!!

BRING BACK US customer service T-mobile!!!!

BRING BACK US customer service T-mobile!!!!

I've never been sent off shore for support but from what I've read is that most calls that go to the Philippines are prepaid plans.

Agree, the overseas call centers are a nightmare Philippine or India -- they like to talk and read from the script and talk talk. I think they get pay by the minute on the phone or can get pay by the hours or the duration of conversation.

I wish they get pay by the COMPLETE job they done, not talking on the phone of duration.

BRING BACK US customer service T-mobile!!!!

BRING BACK US customer service T-mobile!!!!

BRING BACK US customer service T-mobile!!!!

I have been with T Mobile for over 10 years. I am now seriously looking into going with another company. The overseas call centers are a nightmare. I am a rare person that does not have Facebook or Twitter.

It’s a dam shame! and I hear you loud and Clear

GT555 wrote:

Been a customer over 16 yrs.  .

It is A JOKE 30 CALLS. Each one went.overseas. Each call took well over an hour  or 2 and both the agent and the supervisor were based in the Phillipines 

No training

Hard to understand 

Waste time. Going jn circles  Agents and supervisors reading a script of:

 I understand.

Bear with me 

So sorry. We are help to solve.

Gracias por tu paciencia 

Give me a chance 

Followed by long hold.

Back to the same script.

Zilch nothing gets done and then they say they will accelerate the ticket and you will get a call back next day.

So the Next day at the end if the night you call and the same thing happens .

We now are in our 6 night doing the same …

Disgraceful . 

Past 2  years noticed T- Mobile does something unethical and completely illegal.

If you purchase your phone unlocked  not from them but when you register it on one of yourT- Mobile  lines, even though they have the EMi # and you take the phone to a T-mobile store for   SiM and registeration. . Later on you realize the phone is  listed  as a lower model phone with lower memory and a way lesser value phone frankly listed as your phone ! . 

In this case they had my phone lthat is  a Samsung ultra S22  completely different as a Lower Model IPhone !!!! ..  in one place in their records for  Trade in was registered as IPHONE and in my own acct it  The galaxy Ultra 22  phone but instead of 512 MB they had it as 128 MB ...Kid You Not. 

You would think this would bean easy breezy fix in light of Samsung assuring them my phone and The EMI # .. NOPE their mistake . T-Mobile's mistake,  fault . AND then I have to be punished with this abysmal customer Service ...

I totally agree!! I’m going to contact the Better Business Bureau 

FIlipINO = NIGHTMARE. it's like talking to a wall. stupid people on earth. I can't even go into the 20 conversations I've had with them over simple and complex issues. I try to be as abusive as possible to get them to transfer me to a us based center. you can ask 30 times nicely or 50 times abusively nothing works. 

theres always the social media route like Facebook or Twitter..using this route lands you with tier 2 support instead of the call in tier 1 support..

just dont contact them on their main pages...DM only.. and you will need to confirm who you are