T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

KodakNY wrote:

I filed one last night!! Thank you for the insight and glad it worked out for you!!

Yay!! You’ll be ALL SET!!!

I filed one last night!! Thank you for the insight and glad it worked out for you!!

Problem completely resolved by filing a complaint with the Better Business Bureau!! All my money back… NEVER would have happened without their help!!! Only way to go!!! 

Same issues, bait and switch and NO attempt to resolve or stand by their quoted price!!! I thought I hated ATT but my goodness TMobile is horrible. I am 2 years after this original post,,, what happened with that? I am happy to join / testify / add to any complaint!!!!!

I will gladly join any class action suit against T mobile! Liars and thieves is correct. I, too, sent 4  iPhones to them. They said they would pay off the balances owed and send 4 free iPhones. They also quoted a monthly magenta max rate that is about $100 less than what I'm paying. First, they claimed they only received 3 of the 4 phones. They were sent together in one box! On another 3 hour phone call, I was told they never received any phones. Obviously they are being stolen!! Not only did they steal my phones, they said there was never any special for free phones, so I' m paying for the new phones. My bill is almost $100 more per month compared to what I was quoted. I have it all in writing from the salesperson, and yet, they refuse to pay me, and adjust the bills.

I was too Lied to and told my new phone would be free. I also talked to a philippines call center. In addition when to Trade in my phone the label was wrong ( had a wrong phone listed) and when I called they scammed me and told me that I will

need to purchase a new phone. This is so disgusting!!! I also received Apple AirPods, but never requested them and I will be charged for it. 
I just received my phone and started service in dec 26th. When can I cancel it?

tlkizer71 wrote:

I WOULD LOVE FOR SOMEONE WHO CAN ACTUALLY HELP FROM TMOBILE TO CONTACT ME AND FIX THIS.

It isn't going to happen from T-Mobile's end. I was told I qualified for a $800 per phone credit towards a new phone and used two lines which should have been $1600. I called after I left the store to ensure that $800 credit was valid and the T-Mobile customer service person said it was. Now I found out that a $400 credit per phone was given. They sound like robots when you call. "You didn't qualify for that offer." Well, funny how I DID qualify for it prior to turning my phones and getting a new bill reflecting I was ripped off.

I can only imagine the number of calls these people get and these people know full well the person they were talking to got ripped off by T-Mobile and there is nothing they can do about it.

There are consumer protection agencies at the state and federal levels as well as elected officials you can take your gripe to. There is nowhere near enough transparency in these contracts with the amount of people getting straight up robbed repeatedly. A class action lawsuit will only line the pockets of the lawyers so the best you can hope for is a fine from the government or loss of money to a class action lawsuit and possibly them being forced to produce more transparent documents in regards to phone trade ins, upgrade deals, subsidized phone plans, etc. 

Complaining to T-Mobile will do nothing. Better Business Bureau is also useless (T-Mobile has a rating of 1.18/5!). Go to your consumer protection agencies and file your complaint with them.

On a trade in promotion in Dec 2021 for free iPhone 13, I am now being forced to pay for the phones IN FULL! I have debt collectors still calling me. I was forced to transfer from Sprint to T-Mobile. In store, they had to transfer me to my own account before then transferring me to my family members account for a family plan. They said that switch defaulted my account and in turn - I need to pay for the new iPhone 13's in full! Seems like an easy miscommunication to clear up with customer service right? Wrong! They blamed me that I probably didn't sign transfer papers correctly?? 
 

I was told this was the first major merger of cell phone carriers and that mistakes will probably be made - well they were and they are not taking any accountability. I've talked to several supervisors and have been passed back and forth. Debt collectors are saying they LET ME PAY $1000 only - WHAT?!?  
 

I guess my next step is to write a letter to corporate which no one can provide me the address or number to. They are about to lose a longtime sprint family of 4 as customers. 

Just discovered today that my $800 per phone “deal” was $400 per phone despite repeated assurances from the store and customer service that we were qualified for such a deal.

Called today and got terrible customer service agents who said there was nothing they can do and it was the first time I was informed of this rip-off. I had to endure an hour long call with long hold waits for a useless supervisor whose audio kept cutting on and off. 

Now after some searching, I notice this is T-Mobile's MO to sucker people into these false deals and rip them off. This company needs better transparency on the store level and I truly hope they get a class action lawsuit or government action against them for their straight up fraudulent business practices. Don't forget to complain to your congressman and senator (either party, even if you don't support their party they're still your representative in office) as well as the BBB, your state department of justice consumer division, Consumer Protection branch of the DOJ and anyone else who will field your complaints. 

How do they stay in business? they treat customers so poorly and rip us off every chance they can, the store are just bait and switch terminals where employees just lie left and right and put stuff in the bag and say its free when they end up charging you. Why is the government not stopping them from doing business? I have not met from one person who had a good experience. It must be a trump owned company.