Forum Discussion
Arcadyan TMOG4AR availability
Hi....After calling 4x today (8/14) to reach tech support they've decided that I need a Arcadyan TMOG4AR vs my current gateway. Seems like my current gateway won't work in my area (no 5g signal yet) hence the need for this new Arcadyan gateway. Sooo my question is this. I called my local T-mobile store and they have no real clue "if" the Arcadyan TMOG4AR will be available on the 24th. Because my Ooma service is buggy too because of the whole 5g/4g lte signal issue. Anyone actually know when the Arcadyan gateway is going to be IN stores? Thank you for your help.
From the following story, current TMHI customers do not qualify for the new gateway. Maybe in the future?
https://tmo.report/2023/08/leaks-show-t-mobile-will-sell-an-external-home-internet-antenna/
From the following story, current TMHI customers do not qualify for the new gateway. Maybe in the future?
https://tmo.report/2023/08/leaks-show-t-mobile-will-sell-an-external-home-internet-antenna/
@ONNHA according to the following story the new gateway will be available at the end of August. I suspect if you reach out to your local TM store staff in early September you can exchange your unit for the new one.
https://tmo.report/2023/08/its-here-the-new-t-mobile-home-internet-gateway/
let us know how it works.
I asked the exact same thing and no information will be available until the official release date or SEPTEMBER.
I actually got my Arcadyan KV-21 ~3 months before 5G went live in my area. 4G LTE for me was fine, as it was only ~1200' away. Speeds did take some hits during peak morning on LTE, but outside of that it was usable. Under 5G, its working quite well and stable (~400Mbps/20Mbps on n41, 175Mbps/60Mbps on n71).
I suspect that you’ll probably have to do an exchange by mail for the new/existing.
