Forum Discussion
Arcadyan KVD21 Will not connect to internet on Band N41. N71 works fine
I've called the customer support hotline 4 times in the past two days. I lose all internet when my gateway connects to band N41. If I try to block the signal using stuff like aluminum foil and walls ...
It sounds like you need to get in touch with a customer retention specialist at T-Mobile. Obviously you are getting no place just calling into support. I once managed to be passed up to a customer retention specialist and got the answers I needed. If nothing more than getting connected to an elevation engineer that can investigate the behavior properly and provide answers that would be some progress.
Maybe there are so many people out there just clamoring to get T-Mobile 5G home internet that they don't care but they should. Hopefully you can get to the right person that will provide answers and help.
