Forum Discussion
Internet connetion constantly dropping
I just signed up for the Home Internet this week and everything installed fine and I tought it was working. My set up is the Arcadyan KVD21 5G gateway with a Nest Wifi mesh system. I connected the ...
So just wanted to update. I never did call or message support, but I finally got around to plugging the gateway back up this week and decided that I would just put it in the basement by a window. not worrying about SINR values or anything. Well that was 3 days ago and I haven't had a single issue (knocks on wood). Roku is working, Paramount + is working, MLB.TV is working, no dropouts so far.
Technology is just dumb sometimes, that I all I can figure.
I agree 100% with MAMU that you need to isolate where the source of the drops are. If you see signal loss but the cellular still shows connectivity then it could well be due to a local wireless conflict. If you run the T-Mobile gateway and its wireless for a period of time and see stability without the Nest mesh then you have a good datapoint. If you then add the mesh and have double NAT and do not put the mesh router into bridge mode then expect multi-media delivery to be a possible issue. The problems with double NAT solutions are known and there are plenty of hits to be found on the internet regarding the topic. Cellular internet delivery via a router as such is a little more effort than a hard line connection to the ISP. In some cases it is great or just fine. In others not so much. It all depends upon location and exposure to a solid cellular signaling. In troubleshooting the drops to get community help post more specifics as to activity engagement and be specific about the types of traffic that drop. Post data and specifics and then community users will be able to respond with more helpful responses.
