Forum Discussion
Internet connetion constantly dropping
I just signed up for the Home Internet this week and everything installed fine and I tought it was working. My set up is the Arcadyan KVD21 5G gateway with a Nest Wifi mesh system. I connected the ...
So just wanted to update. I never did call or message support, but I finally got around to plugging the gateway back up this week and decided that I would just put it in the basement by a window. not worrying about SINR values or anything. Well that was 3 days ago and I haven't had a single issue (knocks on wood). Roku is working, Paramount + is working, MLB.TV is working, no dropouts so far.
Technology is just dumb sometimes, that I all I can figure.
Keep in mind it is very true that BAD NEWS travels much faster than good news. Most people who are satisfied and happy with the solution seldom visit the forums. The cellular home internet solution does not work in ALL places. You might just be in a location where there are too many obstacles to have a clean signal delivered. The cellular metrics you posted for the 5G and the 4G were not bad though. If T-Mobile engineers are indeed "working on the tower" it might be prudent to ask T-Mobile to suspend the home internet account and notify you when they get the tower solution worked out. If you could get them to do that then later when the tower is stable you would still have a reservation on the tower. If you give up and send the GW back and close the account it might be hard to get another spot on the tower once it is working. They only load a tower with as many users as it can sustain for proper delivery. Once it is stable it is a darn good solution for the price. One week is a short trial but I do get it. When you need your internet to work and it repeatedly drops out that is annoying. Whatever you decide; the best of luck to you.
