account fraud
I have had Magenta Max since Dec 2022 The service stopped working in May 2024. I stopped getting my unlimited data and cell service. I reported loss of service and did multiple rounds of technical support from mid May to June to fix it. They did not. I didn't have service for almost a month when istopped Autopay in June and announced suspension of my account because I wasn't getting service. Customer service has been despicable since then. I submitted dozens of attachment proofs to customer service and customer service refused to acknowledge any of evidence taken from May to July. They insisted I owed them money for May-July I notified the company that they have voided the contract and I asked for my phone to be unlocked. Ihaven't had phone service since May, I NEED to find a legitimate phone carrier. T-Mobile has continued to charge me for June and July despite not having Magenta Max for over 2 monthes. I haven't had unlimited data or cell service since May and they cut off my amenities in June. They continue to charge me 2 and a half months since I last had service Customer service says the charges are valid on my voided contract and refuse to unlock my phone. Anyone have success getting all their evidence of T-Mobile fraud recognized and having your illegitimate charges taken off? How have you dealt with T-Mobile holding your property hostage and shaking you down stealing from you?
Is Magenta plan prepaid or postpaid?
Anyone know how the billing cycle for Magenta plan works (pre vs post)? I am going to cancel my service soonand trying to figure out whether my bill that is due on the 24th is for my current cycle or the next cycle. If it is for the next cycle, I will not have to pay as long as I cancel before the 24th, correct?
T-Mobile Hotspot Usage Bug with Tidal Streaming
I have been having issues with Tidal streaming on my Samsung S24 since February '24. I have determined that the data that Tidal is using to stream music is being recognized as "hotspot data" by T-Mobile. Each carrier billing cycle the T-Mobile system sends me a message stating I have hit my hotspot data cap. At that time Tidal becomes extremely slow and encounters buffering issues. All of my other applications work perfectly fine, I have unlimited data with my T-Mobile plan (Magenta Max55+), but for some reason, Tidal is using hotspot data or its data usage is being miscategorized as hotspot data. On my phone hotspot data usage reported is 0GB month over month. I never use my hotspot. Something weird is going on here, I am not sure if it is on the Tidal side in how it requests data or on the T-Mobile. I need help in having this issue investigated and escalated to the appropriate parties (Either at Tidal, T-Mobile, or maybe even Samsung). I have attempted to inform T-Mobile but they their phone support seems ill-equipped to handle uncommon technical problems. I am not sure if this will ever be resolved. I suppose in T-mobiles eyes this would be like a "P4" priority. Unless there is some security risk involved I doubt they will care. Here are links showing other customers have experienced similar problems: https://community.t-mobile.com/accounts-services-4/t-mobile-shows-hotspot-data-usage-when-it-is-disabled-in-my-phone-settings-47603https://community.t-mobile.com/plans-features-and-billing-46/why-is-tidal-data-being-recognize-as-hotspot-data-50869?postid=223600#post223600CFO Chief Financial Officer- Peter Osvaldik
Dear Mr. Peter Osvaldik T-Mobile CFO I have had T-Mobile as my one and only mobile provider for more than 20 years. So long, in fact, that some of my records have been archived. I see no reason to have to give you a Debit Card number or my checking account information, just to continue to participate in Auto Pay. Your company has been hacked multiple times, and my information has been compromised at least once! To give your company information that could possibly end up in the wrong hands, and if this happens, the 'wrong hands' could possibly divest me of a huge amount, if not all of my hard-earned money. I have been using the same credit card for my Auto Pay for many years. Please explain why I should jeopardize my financial situation, while making both of our lives easier (I would think) by using Auto Pay.
Trade in benefits on new Go5G Plus
I'm currently on Magenta amplified familyplanbut now i don't see any big difference betweenGo5G Plus plan and now i was looking to buy a phone with trade in but cant get full benefit of deal. What a total BS , magenta plan is retired and now to get trade in benefits i need to upgrade toGo5G plans to avail all benefits. Planning to buy flip 5 , with flip 3 trade in , now withGo5G plan i would get $1000 as trade in credit but now magenta is not there i can't get that same benefit for trade in... I feel if i'm not max plan previously i should at least get the latest plan benefits as there is no significant difference in plan benefits but huge difference in price. Been with T-Mobile for 9 years now. Any one else feel same ? Any way to get those trade in benefits without changing plan to Go5G.
upgrade issues
I currently have the Z flip 3 and wanted to upgrade to he flip 5, Tmobile had a promotion available for Magenta Max (which is the plan that I have). This promotion was allowing me to upgrade my phone, I called the representative and she said that for that offer to work I would have to pay off my current device which had 2 payments left, so I payed the amount, and she said to call tomorrow and that I should be able to upgrade. I called today and the representative told me that I still had an installment due before I'm able to upgrade my device, mind you I had already received an email and pdf stating that my device was payed off, I asked for the amount and the total would only be justified if it was for my watch. I've had issues with them before, the representative that helped me purchasing my phone said that the watch device would be free of charge if I enrolled in their Magenta Max plan and got a line for it, I did just that and noticed that they had been charging me for the device monthly, I just payed for it because of the benefits the representative told me, where included in my plan which also allowed me to upgrade my phone. Coming to today, the representative told me that would have to pay the extra installment which does not make sense AND change my plan for me to be able to upgrade, which leaves me thinking why was I even paying for the previous plan, I asked if then I could change my line to something less expensive as now all purpose of the plan was gone and he just told me I could only get tye newer plan which increases the price by $30. I had seen the essential plan online so his answer left much to wish for. Has anyone else had similar issues? And if so how did you resolve it? Because at this point I'm really frustrated and have been debating changing companies.
Magenta Plus Question
I've had T-mobile for several years now. I've got the iPhone 12 Pro Max. I was just comparing plans and noticed that in the plan comparison window, my magenta plus only shows unlimited data for 4g lte. Where as the new go5g plans show unlimited data for 5g. I've noticed lately that when connected to 5g networks my phone does little to nothing. Is this an indicator that 5g is being phased out for Magenta plus users and we're required to change to the new go5g service if we want to be able to utilize the 5g network?
