Assurant return concern

 So here is my story. Filed a damage claim in November. Realized when i got a letter in january that i screwed up and forgot to send the old phone back. Called Assurant let them know i was dropping it into the mail. Took it to the post office on Jan 27th. Dropped it into the box and checked tracking number next day. Showed it had been scanned into the system. Kept checking out of fear that it would get lost in transit due to the COVID backup. I was right. Just received a bill for 506.00 for that phone. Here is the kicker. Contacted Assurant 2 weeks ago when i realized the tracking info still showed in transit as of Feb 1st. She advised before they charged me they would open an investigation and they never did. Called today and was basically told you are SOL. Asked for a supervisor and they told me it would be another 1 hour before they could speak to me. Its late and I said I would call back tomorrow. This isn't over. This comment will be posted to Tmobiles Facebook Page. I am furious. HOw are they gonna charge me for lost mail? Thats beyond BS.

If assurant can't respect us enough to investigate and get a safer way to get the phones to them we need to part ways. At the end of the day we are the customers and we keep them in business. If I am charged because my phone was stolen by a usps worker and I did everything I was told to do in the directions, I am most definitely parting ways and I'm going to look into a lawsuit because this is ridiculous. They should have insurance on these return packages knowing that they can be stolen especially when the envelope clearly reads their name assurant and people know that they is also cell phone insurance company as well. Also everyone look into getting insurance with your auto insurance company I'm with Allstate so if they charge me I'm most definitely going with Allstate for device protection and it's $5 cheaper, I wouldn't have to have the high $18.00 insurance anymore plus have to worry about being scammed. Because think about it they come off better with your device being lost or stolen because they get more money. So they definitely are getting rich off of us. So everyone just look into other options and stop putting money in their pockets when they clearly don't care about you l, they just want all of your money!

I made a claim on my device at the end of January. They sent me the replacement device really quickly. My husband took my damaged device to a drop-box at USPS within a week of receiving the new device. We kept getting letters in the mail throughout Feb. that they still had not received the device. I kept checking with my husband to make sure that he had dropped it off like he had said and he kept telling me he was 100% he put it in the box himself. He remembers which car he was driving, which post office he went to etc. Come last month, April, my phone bill is $500 higher after being charged an unreturned device fee. We filed a missing mail request with the post office that a month later has still not turned anything up. The tracking number that Assurant gave to me says that it was never even scanned at the post office so it looks like they never received it. My husband put it in a drop-box so he never got a receipt or anything for it. We don't have the device and have done pretty much everything we can on our end to find it and no luck. I asked the Assurant rep the last time we were on the phone if they were going to make us pay for a device we no longer had possession of because the post office had lost it before it could be scanned and they just said yes. There is no way that there have been this many cases of almost the same exact thing happening and it's just a coincidence. There's got to be something more going on. I also am refusing to pay for a phone that I don't have that got returned and was lost once it was out of my hands. This sounds like a scam. 

T-Mobile, however, has been very helpful. They have put the unreturned device charge on hold and have let us pay our normal bill while we're trying to figure this out. They even waived our late payment fee since we didn't pay our bill due to the device fee.

Assurant will definitely be losing my business after this fiasco.

Assurant is just a scam company, I will no longer spend my money with them. It's crazy how you get charged the full price for a lost or stolen phone when you send it back when you pay insurance on it anyway. And T Mobile should look into this because at the end of the day we are their customers and their starting to make t mobile look very bad.A civil suit needs to be filed because their taking advantage of us the customers and is charging us a fee on a lost or stolen phone that we shouldn't be held accountable for since we pay insurance on it anyway. And then they have the nerve to charge you the price of a new phone and T mobile just says they have nothing to do with it even though we are their customers. They should take care of us better, and make sure Assurant doesn't treat their customers badly. T mobile should refund everyone who is being scammed by Assurant and start the lawsuit for bad faith on Assurant for scamming and charging people too much it's ridiculous!

Like many others, I returned a phone 2 Assurant in their return envelope. I found it kinda flimsy, so I reinforced it w/ extra tape. This return envelope was stamped thru USPS, & not UPS or FedEx. I received a bunch of text mssgs from Assurant saying that they REQUIRE me 2 mail back phone, then nothing- I assumed the Mail System was slowed by COVID 19, but they eventually received the package...3 months later, I see that T- Mobile is billing me 4 the phone I already sent back. They connected me 2 an Assurant Rep. who told me, like many of U that they received the envelope, but it was empty(???) I spoke w/ Rep. who only told me they couldn't do anything- I was liable 4 the phone. After reading several complaints that sounded like my EXACT issue, I contacted the Postal Service's Fraud Division 2 start an investigation. I took USPS's results back 2 Assurant, this time speaking w/ a Supervisor. I wanted 2 SHOW Due Diligence on my part, & I cited the complaints logged Here 2 make my Case. They R currently investigating, but I REFUSE 2 pay 4 a phone that I don't possess.

*Assurant Supervisor wouldn't admit or deny 3rd Party negligence @ the Pennsylvania Warehouse, so stay on them!

-Good Luck Everyone!

Z. Blackmoor wrote:

Like many others, I returned a phone 2 Assurant in their return envelope. I found it kinda flimsy, so I reinforced it w/ extra tape. This return envelope was stamped thru USPS, & not UPS or FedEx. I received a bunch of text mssgs from Assurant saying that they REQUIRE me 2 mail back phone, then nothing- I assumed the Mail System was slowed by COVID 19, but they eventually received the package...3 months later, I see that T- Mobile is billing me 4 the phone I already sent back. They connected me 2 an Assurant Rep. who told me, like many of U that they received the envelope, but it was empty(???) I spoke w/ Rep. who only told me they couldn't do anything- I was liable 4 the phone. After reading several complaints that sounded like my EXACT issue, I contacted the Postal Service's Fraud Division 2 start an investigation. I took USPS's results back 2 Assurant, this time speaking w/ a Supervisor. I wanted 2 SHOW Due Diligence on my part, & I cited the complaints logged Here 2 make my Case. They R currently investigating, but I REFUSE 2 pay 4 a phone that I don't possess.

*Assurant Supervisor wouldn't admit or deny 3rd Party negligence @ the Pennsylvania Warehouse, so stay on them!

-Good Luck Everyone!

So this exact thing happened to me! I sent in my damaged phone 10/2 and Assurant received the box EMPTY 10/8. They said they can't do anything about it and to file a report with USPS and threaten to involve the police since tampering with other people's mail is ILLEGAL. I called USPS to file the report and they said that I would have to file it online but to also fill out the form for "lost goods" in case it had fallen out of the box. The women from Assurant said that it was good I dropped off the box at USPS, that way, security SHOULD have proof that I brought the box and dropped it off and also, if it was tampered with, the cameras should show that as well. I ALSO REFUSE TO PAY FOR A FULL PHONE THAT I HAVE NO POSSESSION OF. What should I do?? I was told I get billed 45 days past the return due date and the full price after 90 days. HELPPPP!!!

I am currently dealing with this situation. I returned my phone via the package through USPS in the Dropbox like it was specified. I have done this previously and never had any issues. Not this time! Nothing but a headache. I was told by Assurant that my package was received opened. I called and talked with a T-Mobile specialist and they said I would not be charged for the device since this is an ongoing investigation. Then I got charged for the device. I have not paid it and I've been working with a different specialist. We've contacted the warehouse and spoke with someone and as they were investigating it, mysteriously they hung up. I have contacted the local USPS where it was dropped off and they said to contact UPS or FedEx as they don't have the tracking data for it although I have a tracking number that says my package was delivered. I have filed a stolen merchandise report with USPS as well and have heard no response for at least two weeks. I am so confused as to what my next steps should be because I am not paying $500 for a phone that I returned. I will also be involved gladly take part in this lawsuit because the fact that so many phones are going missing from the company itself is ridiculous. I feel like some sort of fraud it going on. Any advice please?!

I am going through the same thing I put my device in the return envelope. Put it in the drop box at my apartment and it has never been scanned in and it's missing. I filed missing mail and search mail and it's still missing. Either the mail lady or guy stole it or either it's a scam going on. I contacted assurant to let them know and they said that they usually recommend for customers to take it to the usps instead of drop box, I simply told him I followed the directions that was given and it said I could put it in my mail drop box, a usps drop box, or take it to the usps myself. They said I am responsible if it's not found. How can I be responsive when I followed all directions that was given? We also have cameras at my apartment complex that would at least show me walking the envelope to the mail box. This is crazy that all these things are similar and they're not doing anything about it but over charging people for a phone that they already pay monthly fees for insurance on. It seems like a scam and the prices are ridiculous, they are fraudung people. And I'm sure and lady or female postal mailers that are thieves know that the company assurant deals with replacement and damaged phones so they will steal them if they have opportunity. Something need to be done about this!

I am so concerned, I filed a claim today and they already took my money out of my account,499.00 in case I didn't return my phone. Now I am petrified that they will do this to me and it doesn't look like there's anything I can do, The lady at assurant said oh no I haven't seen this happen in the two years that I've been here, but they already took my money!!!! Isn't there anyone who's had a good experience and are they allowed to hold my money like that?