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DIGITS missing line
I have the DIGITS app working for my main phone number. But I have a second line on my phone that I would also like to use DIGITS with that doesn't show up. Without "registering" all lines, which I do not want to do (on a business plan with many phones), how do I get the second line to show up in the DIGITS app? I am assuming that there is some setting on the second line I need to change to have it eligible for working with DIGITS, but I don't know where to look. Thanks in advance for your help!
Advanced Cellular Metrics after area thunderstorms
My internet has been messed up since after major thunderstorms came through the area. I have tried resetting the box and unplugging it for a bit, but when it comes back up, things are still not running as they should. The above listed metrics never looked that way before. Does anybody know what to do?
T-Life App Not Letting Me Log Into My Account
I just switched to T-Mobile 3 days ago. I downloaded the T-Life app as instructed by the sales rep. I brought my own phone. When I try to log in with my ID/phone number and password, I get into a loop that says processing over and over again. I’ve called customer service to no avail and even went back to the store where I signed up. I’ve tried everything to log in and I don’t know what to do at this point. Not feeling so good about T-Mobile at the moment. Id like to be able to use the app.My Q and T-Mobile internet $#!%$
We got the t-mobile internet about a month ago. All our devices are connecting to it EXCEPT the Chamberlain My Q. (Actually, it connected, worked for a couple days, disconnected, connected for a few more days, disconnected, now nothing). After about an hour and 2 phone calls with Chamberlain, when they asked about my router and I told them t-mobile, their response was, "Oh." So, they sent am email with a list of things to check with t-mobile. On with T-mobile for about 30 minutes, the tech couldn't help me, spoke with his supervisor, and came back with, "well, there's nothing we can do. Talk to the manufacturer." I told him that this is not an unknown issue, I am not the first person to have this, nor will I be the last. There are posts going back 4 years and they should know a fix by now! Enough of the finger-pointing! I need a solution! Anyone...anyone???
Unable to connect Chamberlain garage door opener via 5g internet
Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet. After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and the myq server connection requires an open 8883 port. Neither vendor is being responsive with a solution.Legacy Plan Price Increase - Former Employee of 9 years
I’ve been a loyal T-Mobile customer for years, and I’m always on top of my wireless billing, managing my account online without ever missing a payment. I recently learned about a price increase to my legacy plan, but not through the proper channels. T-Mobile claims they sent a text notification on 3-13-25, but I never received this text or any email. When I called customer care for clarification, I was met with a scripted and condescending tone, essentially brushing me off by reiterating that the text was sent. As someone who just added two new lines to my account on 4-16-25, I also wasn’t informed of the price increase then. When I asked for a price adjustment due to the lack of communication, both customer care and a supervisor gave me the runaround, offering no resolution.The lack of transparency and dismissive customer service has left me incredibly disappointed. I own all of my devices, so I’ll be porting my numbers out to a different provider soon. As for the two new lines, they’re still within the buyer’s remorse period and will be canceled. This experience only highlights how T-Mobile has lost touch with both its loyal customers and employees, just as they did during the Sprint merger.
T-Life App Connected Devices Zero
With the new T-Life App everytime I want to see who’s connected on my network it tells me connected devices zero and cannot load content. Try again.. Same message for devices offline. This never happened with the old App (the one without all the advertisements. How to fix this?Date:April 23, 2025 Unresolved Billing Discrepancies and Urgent Request for Intervention
Date:April 23, 2025 Subject: Follow-Up on Unresolved Billing Discrepancies and Urgent Request for Intervention To: - California Public Utilities Commission (CPUC) - Federal Communications Commission (FCC) - T-Mobile Executive Customer Response Team Cc: - The Honorable Gavin Newsom, Governor of California Dear Sir/Madam, I am writing to follow up on my ongoing complaints regarding T-Mobile’s unethical billing practices, which have caused significant financial hardship and placed my family in grave danger. Despite filing my first complaint with the CPUC and FCC over a year ago, and providing extensive documentation of systemic billing errors, T-Mobile continues to act in bad faith by issuing vague and indirect responses, refusing to address the core issues, and threatening service suspension unless I pay erroneous amounts. Summary of the Complaint Since opening my account in December 2023, I have encountered the following recurring issues: 1. Duplicated and Tripled Payments: In September 2024, T-Mobile withdrew $930 from my account due to three identical payments of $310. 2. Incorrect Balance Forwards: Discrepancies between ending and beginning balances have occurred multiple times, including: - May 31, 2024 to June 28, 2024: $282.84 discrepancy. - July 31, 2024 to August 30, 2024: $650.17 discrepancy. - September 30, 2024 to October 31, 2024: $1,472.91 discrepancy. 3. Unexplained Fees: Late fees, returned payment fees, and finance charges have been applied without justification. 4. Overcharges: My agreed-upon monthly charges are $219, yet T-Mobile has unlawfully charged me $315.35 today and is demanding another $272.36 by May 5, 2025. Impact on My Family As a disabled mother of a medically fragile child, the suspension of my mobile and internet services would have devastating consequences. These services are essential for managing my child’s medical needs, communicating with healthcare providers, and maintaining my independence. T-Mobile’s actions are causing severe financial hardship and emotional distress, and their refusal to resolve these issues is unconscionable. Timeline of Complaints -Initial Complaint: Filed with CPUC and FCC in early 2024. Follow-Up Complaints:Submitted multiple times throughout 2024 and 2025, including detailed documentation of billing errors and overpayments. - T-Mobile’s Responses: T-Mobile has consistently issued vague responses, defending their billing practices without addressing the documented discrepancies. Urgent Requests I respectfully request the following actions: 1. Comprehensive Audit: Conduct a thorough audit of my T-Mobile account to identify and rectify all billing errors, including duplicated payments, overcharges, and misapplied credits. 2. Immediate Refund:Refund all overcharged amounts, including duplicated payments, late fees, and any charges exceeding my agreed-upon monthly cost of $219. 3. Protection from Suspension:Prevent T-Mobile from suspending my services while my account is under review and the discrepancies are resolved. 4. Accountability: Hold T-Mobile accountable for their unethical practices and ensure they provide a clear and detailed explanation of how these errors occurred. Conclusion T-Mobile’s deliberate and continued unethical actions, fully aware of the vulnerable situation they are placing me in, are unacceptable. I implore you to intervene immediately to protect my family from further harm and ensure that T-Mobile resolves these issues promptly and fairly. Thank you for your time and consideration. I look forward to your urgent response - Detailed documentation of payments and billing discrepancies. - Correspondence with T-Mobile, CPUC, and FCC.
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