Unable to add new line to my Magenta MAX Military account.

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I have 5 lines on my account and I have been told I can't add any more lines but I need to so how can I do it without losing my account benefits?

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I have 5 lines on my account and I have been told I can't add any more lines but I need to so how can I do it without losing my account benefits?

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as long as it meets all the criteria listed in this link it can be unlocked.

Elegibilidad para desbloqueo para dispositivos móviles con planes pospagados

El dispositivo debe haber estado activo en la red T-Mobile por al menos 40 días en la línea que solicita el desbloqueo.
Si el dispositivo se financió o arrendó a través de T-Mobile, deben haberse hecho todos los pagos y el dispositivo tiene que estar totalmente saldado.
Si el dispositivo está asociado con una cuenta cancelada, el saldo de la cuenta debe ser cero.
T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones.

Elegibilidad para desbloqueo para dispositivos móviles con planes prepagados

Deben haber pasado al menos 365 días desde la activación del dispositivo en la red T-Mobile.
Si el dispositivo se activó hace menos de 365 días, entonces la cuenta prepagada asociada al dispositivo debe haber tenido más de $100 en recargas durante ese período por cada línea activa en la cuenta. Además, deben haber pasado más de 14 días desde que se compró el dispositivo.
No se deben haber completado más de 2 desbloqueos de dispositivos por línea de servicio en los últimos 12 meses.
T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones.

above is the criteria..

what steps are needed once the criteria is met is in this link

https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device

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I have been trying to unlock my iPhone purchased at BestBuy. This was purchased by paying the full price and it has been over 6 months since use. I have been a T-Mobile customer for over 20 years (and I have no reason to leave) but it has been a frustrating experience with the customer representatives who kept promising it will be unlocked but it has been over a month and no action has been taken to unlock the phone, Need to use this for international travel since the phone allows dual SIM. How do I get to unlock iPhone 13 fully paid at the time of purchase?

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Terrible customer service especially Monique who gave me wrong information and sold me free line with SE phone half a price on thanksgiving day. I saw my bill that T-Mobile charge me $50 more. I went on Saturday and talked to Monique. She said you have the cancel the line and pay full price of phone. I did not believe that this is the same person. I said do you remember me? She said yes but unfortunately you are not eligible for free line and I cant help you. I was shocked and asked her call your manager to fix it. She refused and I was on T-Mobile line for one hour and thirty eight minutes. Finally after four hours talking with customer service he recommend me send back the phone. That's very very frustrating experience for me with this store located on 105 E Alameda.

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I recently went to this store to get my tempered glass screen protector replaced on my Oneplus 8. The associate put the wrong screen protector on my phone which was not glass and did not have a glass protector in stock. The manager tried to fix the screen protector but it was a mess. I had to go to a store in another city to get it replace. This store management needs to be examined. I thought the manager was very sloppy, relaxed and just plain lazy. I forgot to mention somehow they managed to delete my insurance for my phone. This had to be added back after I was told I did not have it at the next store I went to.

T-MOBILE AUTHORIZED RETAILER

Pincrest & Hwy 15

18B Pinecrest Plz, Southern Pines, NC, 28387

910-692-6230

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¡Hola, @customerno6! I just wanted to check in and make sure you'd been able to reach out to our T-Force team! 😊

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Social media .Facebook or Twitter. They are the online customer service.

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