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rabarry's avatar
rabarry
Newbie Caller
11 months ago

Price Lock

On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone.  What happened to ...
Gipatel1's avatar
Gipatel1
Newbie Caller
2 months ago
Copiar enlace

Is there a link where I can file a complaint?  

 I have had their service for over a decade in good standing and locked in price guarantee. I spoke with customer service and she is comparing how much I would pay now. That's the whole point I was loyal to T-mobile despite some disruptions in service.  

NunyoBizness's avatar
NunyoBizness
Newbie Caller
2 months ago
Copiar enlace

You can file a complaint with the FCC and your state's attorney general.  Honestly it does nothing.  Go elsewhere and don't give them another dime.

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On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone.  What happened to my price lock GUARANTEE?  You can charge more to new customers, but do not change the terms of our contract!!  Eventually we will age out….

"},"Conversation:conversation:119804":{"__typename":"Conversation","id":"conversation:119804","solved":true,"topic":{"__ref":"ForumTopicMessage:message:119804"},"lastPostingActivityTime":"2025-03-17T13:04:54.759-07:00","lastPostTime":"2025-03-17T13:04:54.759-07:00","unreadReplyCount":327,"isSubscribed":false},"ModerationData:moderation_data:119804":{"__typename":"ModerationData","id":"moderation_data:119804","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:119804_1":{"__typename":"Revision","id":"revision:119804_1","lastEditTime":"2024-05-22T06:32:57.000-07:00"},"ForumReplyMessage:message:181840":{"__typename":"ForumReplyMessage","id":"message:181840","conversation":{"__ref":"Conversation:conversation:119804"},"author":{"__ref":"User:user:205551"},"revisionNum":1,"uid":181840,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:bill-charges"},"subject":"Re: Price Lock","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:181840"},"parent":{"__ref":"ForumReplyMessage:message:181210"},"body":"

You can file a complaint with the FCC and your state's attorney general.  Honestly it does nothing.  Go elsewhere and don't give them another dime.

","body@stringLength":"164","rawBody":"

You can file a complaint with the FCC and your state's attorney general.  Honestly it does nothing.  Go elsewhere and don't give them another dime.

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desertangel wrote:
\t
rigatoni wrote:
\t\t
\t\t

Everyone should open up a complaint with the FCC. It will take 5 minutes or less.

\t\t
\t\t
\t

Do you have the link to FCC complaint option?

\t

https://consumercomplaints.fcc.gov/hc/en-us

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Is there a link where I can file a complaint?  

 I have had their service for over a decade in good standing and locked in price guarantee. I spoke with customer service and she is comparing how much I would pay now. That's the whole point I was loyal to T-mobile despite some disruptions in service.  

","body@stringLength":"330","rawBody":"

Is there a link where I can file a complaint?  

 I have had their service for over a decade in good standing and locked in price guarantee. I spoke with customer service and she is comparing how much I would pay now. That's the whole point I was loyal to T-mobile despite some disruptions in service.  

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