Forum Discussion
cithlali
28 days agoWi-Fi Wanderer
Excessive Bill Charge for Overseas
T-mobile is refusing to remove an excessive charge. I traveled to Djibouti in December, while getting to the airport I was trying to get my luggage and not paying attention to my text messages. I made a phone call to let my family members know I was ok and hanged up. From the time that I was waiting for my luggage and providing information to the local security it was maybe about 20-30 minutes. I attempted to call the hotel but there was no ringtone. When I checked my text messages I got a message saying that they were charging me 800 dollars for data roaming so I immediately turned it off. During my whole trip I was not using my data roaming and when I got back to the US I called T-mobile because they cut off my cellular service. While speaking to the representative on the phone I asked her about the bill and she said that everything was fine there was no additional charges and she restored my service. A month later I check my bill and the balance is 1,465.71! I was surprised to see that ridiculous amount on my phone bill and called customer service. The representative told me that she would put in a request to get the balance removed due to me not knowing that this country was not on their list of approved international plan. The lady provided me with some tips and informed me of a pass I could purchase prior to traveling. I travel for work and have never had any issues with service therefore I was clueless to all of this. Today I contacted T-mobile again because I have not hear anything back. After 40 minutes on the chat with a representative, they informed me that T-mobile is refusing to remove the charges because they sent a text message. This made me realize that T-mobile DOES NOT care about their customers and all they care is about the money they can make out of them. I am very disappointed and will be changing phone companies. I am only sharing my experience so others can be aware and do not make the same mistake I did.
1 Reply
Djibouti is one of the exceptions to T-Mobile's generally cheap international roaming. I don't know what to say that will make it all better. The customer needs to be aware of potential high roaming charges when traveling to certain countries and on cruise ships and long-distance ferries. In these places you just need to leave your phone turned off.
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