5G home internet keeps dropping

So I have the same problem with repeated drops. This happens multiple times a day. After a couple minutes the Nokia gateway reconnects, but this behavior is unacceptable. T-Mobile support has been of no help. I have attached pictures of my screen showing the dropped connection and the primary and secondary signal numbers after the reconnect. If someone can decipher these numbers for me I would appreciate it. Gracias.

Señal principal

RSRP -64

SNR -5

RSRQ -17

RSSI -31

Señal secundaria

RSRP -110

SNR 7

RSRQ -13

I watched this video last evening.  I watched it again this morning.  I placed my order on Amazon for the Dynalink.  I think this is the fix for me.

This seems to be good for stabilizing and improving the WiFi signal when it is connected. But will this prevent multiple dropped connections? 

BlueSurf wrote:

I watched this video last evening.  I watched it again this morning.  I placed my order on Amazon for the Dynalink.  I think this is the fix for me.

 

 

Yea no it's not going to help this issue.  If the Main internet router is cutting off then this will be of Zero use.

jtheiss wrote:

I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line.  I've had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network.  When I say "drop the network," I mean to say it throws everything off of the Wifi that it's broadcasting, and anything plugged in via ethernet says "no network found.  (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.)  Turning off the gateway and turning it back on resolves the issue, but doesn't prevent it from happening again.  Whatever is happening doesn't seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work, we need a connection that won't just disconnect randomly.  

 

To address this, T-mobile has so far run a bunch of tests on their end, and seem to have ruled out a tower issue (which makes sense, as the tower shouldn't have anything to do with whether or not the devices on the gateway's wifi or ethernet connection get thrown off of the network.)  They've sent me a replacement gateway, which is experiencing the exact same problem (3 times in the last 36 hours, in fact).   I've noticed that the device gets pretty warm, so I set up a computer case fan as a cooler to force air through the device, thinking that perhaps it's an issue with the device overheating.  However, while the gateway is notably cooler than it was without the fan, it has not prevented the issue from persisting.  The last thing that I can think to do (and my most recent attempt at resolving this issue) is to plug a router into the gateway via ethernet, and allow the router to handle the wifi/connections w/ devices in the house, and to disable wifi from the gateway all together.  Maybe the gateway is simply too overburdened with connections and gets somehow overwhelmed and shuts down, and having the router handle the "heavy lifting" of taking care of all of the individual device connections will resolve it?  I don't have a great deal of faith that this will fix the issue (as the gateway also kicks ethernet things off of the network when it experiences this problem), but I'm running out of options/ideas of what to do in order to just get a stable, constant internet service.   

 

Is anybody else having this issue, has anybody resolved this issue, or does anybody have any advice or feedback regarding how I might get this resolved so that I can get back to having stable internet?

I'm having the same issue.  This isn't going to work for me, especially when I'm not obtaining any logical reason behind the consistent disconnects.  It doesn't make sense when the phone data works perfectly fine.  It's reasonable to believe if the cellular data is working, the gateway should as well.  Now I have a representative who is guaranteeing me it won't happen again.  We shall see.   

BlueSurf wrote:

I watched this video last evening.  I watched it again this morning.  I placed my order on Amazon for the Dynalink.  I think this is the fix for me.

 

 

Has this worked?

I've had my 5g home internet for Two  months now. When it is running properly,  I have download at 120-140 Mbs during wee hours of the morning and 40-50 Mbs during daytime.

WHEN IT IS RUNNING PROPERLY!

My complaint is performance is consistently inconsistent! Frequently performance drops to less than 1 Mbs. Then mysteriously starts working again. Lots of times this is unnoticed when browsing but since I took advantage of their special offer for Youtube TV, It becomes obvious when the streaming is constantly buffering or providing a fuzzy picture.

If T-mobile wants to succeed as an internet provider, they need to provide more consistent reliable service.

CONSISTENTLY,  INCONSISTENT DOESNT CUT IT!!! Occasionally poor is bad enough.

it’s disheartening to see this has been happening for months to multiple users, and they act as if no one reported this to them if you call customer support

same increasing disconnections and same response from customer service. I believe tower maintainance is what they have been instructed to say and hope you take it at face value: of course it's not. It appears to be same if they escalate to engineering, which will give the same explanation after 72h so they can close the ticket and stay within acceptable metrics.

it’s disheartening to see there’s no one actively looking at the problem and there is no open communication about it (“we are aware, you will experience disconnections, we don’t know what’s going on, we’ll keep you updated”)

Yes, very disheartening. My experience with customer service and "escalating" complaints to the engineering team has been completely unsatisfactory. There must be a way to get them to pay attention. When I have seen online reviews of the gateway I have contacted the reviewers to let them know of the problem but that has not resulted in any action. At some point, T-Mo will have to take action or customers will take their gateway "trashcans" and throw them in the trashcan.