Security cameras not connecting to T Mobile Internet?
I switched to T-Mobile Internet last week and got a Gateway that says it's by Arcadyan. WiFi works great on phone and computers, but when trying to set up the home security cameras, it won't connect. I have both Blink and Panasonic cameras and have tried both on the 5G and the 2.4 and neither network is working. Also reset and restarted everything multiple times. What else could I try??
account fraud
I have had Magenta Max since Dec 2022 The service stopped working in May 2024. I stopped getting my unlimited data and cell service. I reported loss of service and did multiple rounds of technical support from mid May to June to fix it. They did not. I didn't have service for almost a month when istopped Autopay in June and announced suspension of my account because I wasn't getting service. Customer service has been despicable since then. I submitted dozens of attachment proofs to customer service and customer service refused to acknowledge any of evidence taken from May to July. They insisted I owed them money for May-July I notified the company that they have voided the contract and I asked for my phone to be unlocked. Ihaven't had phone service since May, I NEED to find a legitimate phone carrier. T-Mobile has continued to charge me for June and July despite not having Magenta Max for over 2 monthes. I haven't had unlimited data or cell service since May and they cut off my amenities in June. They continue to charge me 2 and a half months since I last had service Customer service says the charges are valid on my voided contract and refuse to unlock my phone. Anyone have success getting all their evidence of T-Mobile fraud recognized and having your illegitimate charges taken off? How have you dealt with T-Mobile holding your property hostage and shaking you down stealing from you?
What is wrong with my home screen?
MOTO G POWER 2020 I'm not sure what the specific page is called-it's the furthest page when swiping to the left on the home screen-and looks different, allows me to customize my widgets, scroll up and down through them, etc. Regardless of its name, it suddenly glitched this morning and is now saying that my account (??) is not supported. I've never seen this before and I can't find anything about it online, so I'm wary about clicking any links. I have no idea what to make of this or who to contact for help.internet speeds suck AGAIN!!!!!!!!!!
I don't understand why you can have great speed for weeks in a row then they go so slow for a week you're better off using a hotspot or in reality better off with your old internet company I have had T mobile going on 2 months and this is the 3rd time my internet have went to speed of 10mb download and 2-5mb upload which is not what this company guarantees. I switched from AT&t over a yr ago with phone service which hasn't been bad not saying the greatest but not bad. Then 2 months ago I switched to their internet now I really starting to think I made a mistake speed are not consistent and each technician will say something completely different and feed you with some bull like one I spoke with made it seem like my fault it was crazy all I can say is I hope they figure out their issues and quit lying to us customers that cancel our old services to try theirs!!!!!!
T-Mobile Hotspot Usage Bug with Tidal Streaming
I have been having issues with Tidal streaming on my Samsung S24 since February '24. I have determined that the data that Tidal is using to stream music is being recognized as "hotspot data" by T-Mobile. Each carrier billing cycle the T-Mobile system sends me a message stating I have hit my hotspot data cap. At that time Tidal becomes extremely slow and encounters buffering issues. All of my other applications work perfectly fine, I have unlimited data with my T-Mobile plan (Magenta Max55+), but for some reason, Tidal is using hotspot data or its data usage is being miscategorized as hotspot data. On my phone hotspot data usage reported is 0GB month over month. I never use my hotspot. Something weird is going on here, I am not sure if it is on the Tidal side in how it requests data or on the T-Mobile. I need help in having this issue investigated and escalated to the appropriate parties (Either at Tidal, T-Mobile, or maybe even Samsung). I have attempted to inform T-Mobile but they their phone support seems ill-equipped to handle uncommon technical problems. I am not sure if this will ever be resolved. I suppose in T-mobiles eyes this would be like a "P4" priority. Unless there is some security risk involved I doubt they will care. Here are links showing other customers have experienced similar problems: https://community.t-mobile.com/accounts-services-4/t-mobile-shows-hotspot-data-usage-when-it-is-disabled-in-my-phone-settings-47603https://community.t-mobile.com/plans-features-and-billing-46/why-is-tidal-data-being-recognize-as-hotspot-data-50869?postid=223600#post223600
Not Receiving Text from some Andriod Contacts
Both phones on my account are no longer receiving texts from some of our contacts. The only commonality is that these contacts are not Iphone users. I have an Iphone 14 and the other phone is an Iphone 15. We recently changed from having a t-mobile business account to a personal account. We have tried every reset, update, and triple checked all settings, as have our contacts. Please advise. Thank you.
Not able to place order online
Everytime I try to place an order on the website, I get this message after entering payment and shipping details: Please call us or visit a store to complete your order. Tu seguridad es importante para nosotros. Lamentablemente, no pudimos verificar tu identidad y no podemos completar tu pedido por Internet. Nuestros galardonados expertos en servicios móviles están listos para ayudarte. Llámanos o dirígete a una tienda para continuar. I don't want to spend 2 hours over call or at the store for something as simple as placing an order to add a line or get a device.Suggestion for T-Mobile Home Internet Technical Team
The Gateways come with one configured network, which automatically selects either 5 GHz or 2.4 GHz for each connected device. I believe this is an "802.11ax" standard network. It is set for WPA2/WPA3 security protocol. This configuration works fine for most but not all modern home Wi-Fi things. The notable exceptions are frequently discussed here: Printers, old computers, home security cameras, garage door openers. There are dozens or even hundreds of discussions here related to problems connecting to the default network. Most of the time, the devices will connect to a less secure and possibly very slightly slower network, which is set to 2.4 GHz and WPA/WPA2 security.This network can be configured IN ADDITION TO the default; the default really should not be "dumbed down" to this level for most devices. It seems that the customer service people that users can talk to are not adequately trained in this area. My suggestion is very simple and would save so many users hours of frustration: Ship the gateway with that second network already installed. The first one could be called something like "TM-AUTO-2345" and the second one could be called "TM-2.4-2345" where "2345" is the number that is assigned to minimize the chances of neighbors having the same network names. Of course the users can re-name them. The instructions should advise theuser to always try to connect to AUTO first and try 2.4 as the second option.
