T-Mobile Emergency Response

T-Mobile is ready to keep customers, communities, first responders and government agencies connected during emergencies, natural disasters and severe weather.


Hurricane Milton Concessions

While the majority of our customers are on plans with unlimited talk, text and data, for those who aren’t we are offering unlimited talk, text and data for T-Mobile, Metro by T-Mobile and Assurance Wireless customers in the counties listed here from Oct. 9 - Nov. 11.


Update on T‑Mobile’s Efforts Following Hurricanes Helene and Milton

Our hearts continue to be with everyone in the Southeast states impacted by Hurricanes Helene and Milton. As of late last week, T-Mobile operations are almost completely back to normal. Our network is fully operating, and our Customer Experience Centers and all stores are open.

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Latest Emergency News

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Network assets are deployed to a Walmart parking lot to aid Hurricane Milton relief efforts over the weekend of Oct. 12-13, 2024.
Network assets are deployed to a Walmart parking lot to aid Hurricane Milton relief efforts over the weekend of Oct. 12-13, 2024.
T-Mobile team members prepare supplies for people impacted by Hurricane Milton, Thursday, Oct. 10, 2024.
T-Mobile team members prepare supplies for people impacted by Hurricane Milton, Thursday, Oct. 10, 2024.
T-Mobile equipment is readied for deployment to restore connectivity for people impacted by Hurricane Milton, Thursday, Oct. 10, 2024.
T-Mobile equipment is readied for deployment to restore connectivity for people impacted by Hurricane Milton, Thursday, Oct. 10, 2024.
T-Mobile equipment is readied for deployment to areas impacted by Hurricane Milton, Thursday, Oct. 10, 2024.
T-Mobile equipment is readied for deployment to areas impacted by Hurricane Milton, Thursday, Oct. 10, 2024.
T-Mobile equipment is readied for deployment to areas impacted by Hurricane Milton, Thursday, Oct. 10, 2024.
T-Mobile equipment is readied for deployment to areas impacted by Hurricane Milton, Thursday, Oct. 10, 2024.
T-Mobile Emergency Response vehicle en-route to Florida on Tuesday, Oct. 8, 2024.
T-Mobile Emergency Response vehicle en-route to Florida on Tuesday, Oct. 8, 2024.
T-Mobile equipment is readied for deployment to areas impacted by Hurricane Helene, Tuesday, Oct. 1, 2024.
T-Mobile equipment is readied for deployment to areas impacted by Hurricane Helene, Tuesday, Oct. 1, 2024.
T-Mobile equipment is readied for deployment to areas impacted by Hurricane Helene, Tuesday, Oct. 1, 2024.
T-Mobile equipment is readied for deployment to areas impacted by Hurricane Helene, Tuesday, Oct. 1, 2024.
T-Mobile equipment is readied for deployment to areas impacted by Hurricane Helene, Tuesday, Oct. 1, 2024.
T-Mobile equipment is readied for deployment to areas impacted by Hurricane Helene, Tuesday, Oct. 1, 2024.
T-Mobile equipment is readied for deployment to areas impacted by Hurricane Helene, Tuesday, Oct. 1, 2024.
T-Mobile equipment is readied for deployment to areas impacted by Hurricane Helene, Tuesday, Oct. 1, 2024.
A T-Mobile SatCOLT provides connectivity for the community at Tractor Supply in Asheville, NC.
A T-Mobile SatCOLT provides connectivity for the community at Tractor Supply in Asheville, NC.
A T-Mobile SatCOLT provides connectivity at the Cherokee County Emergency Operations Center in Murphy, NC.
A T-Mobile SatCOLT provides connectivity at the Cherokee County Emergency Operations Center in Murphy, NC.
T-Mobile provides power, device charging and Wi-Fi helping people connect with loved ones at the WNC Agricultural Center in Fletcher, NC.
T-Mobile provides power, device charging and Wi-Fi helping people connect with loved ones at the WNC Agricultural Center in Fletcher, NC.
A T-Mobile SatCOLT provides connectivity for first responders in Hendersonville, NC.
A T-Mobile SatCOLT provides connectivity for first responders in Hendersonville, NC.
T-Mobile provides power, device charging and Wi-Fi helping people connect with loved ones at the WNC Agricultural Center in Fletcher, NC.
T-Mobile provides power, device charging and Wi-Fi helping people connect with loved ones at the WNC Agricultural Center in Fletcher, NC.
T-Mobile provides power, device charging and Wi-Fi helping people connect with loved ones at the WNC Agricultural Center in Fletcher, NC.
T-Mobile provides power, device charging and Wi-Fi helping people connect with loved ones at the WNC Agricultural Center in Fletcher, NC.
T-Mobile provides power, device charging and Wi-Fi helping people connect with loved ones at the WNC Agricultural Center in Fletcher, NC.
T-Mobile provides power, device charging and Wi-Fi helping people connect with loved ones at the WNC Agricultural Center in Fletcher, NC.
T-Mobile provides power, device charging and Wi-Fi helping people connect with loved ones at the WNC Agricultural Center in Fletcher, NC.
T-Mobile provides power, device charging and Wi-Fi helping people connect with loved ones at the WNC Agricultural Center in Fletcher, NC.
T-Mobile deploys a large SatCOLT to Dixie County High School in Cross City, Florida to bolster connectivity for first responders and public service agencies.
T-Mobile deploys a large SatCOLT to Dixie County High School in Cross City, Florida to bolster connectivity for first responders and public service agencies.
T-Mobile deploys a large SatCOLT to Dixie County High School in Cross City, Florida to bolster connectivity for first responders and public service agencies.
T-Mobile deploys a large SatCOLT to Dixie County High School in Cross City, Florida to bolster connectivity for first responders and public service agencies.
A look at T-Mobile's disaster and emergency response vehicles and equipment in action.


Emergency Tips & Resources

Understanding T-Mobile’s Disaster Definitions 

A helpful resource explaining key terms related to T-Mobile's network, emergency vehicles and assets used to help ensure seamless connectivity and support when it matters most. 

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