Protection 360™ HomeTech is one protection plan for an unlimited number of eligible home devices and electronics, regardless of when and where you bought them. It provides you with seamless repair and replacement solutions, plus live tech support around the clock. The plan includes: 

• Coverage for an unlimited number of Wi-Fi-enabled electronics, from TVs to tablets, speakers to wearables, and more (excludes smartphones)—no matter when or where you bought them!

• Protection for accidental damage* on portable electronics and out-of-warranty mechanical/electrical breakdown, and power surge 

• Generous claim limits: up to $2,000 per claim and up to $5,000 in any consecutive 12-month period 

• 24/7 live tech support to troubleshoot your connected devices 

• Quick and easy claims filing through the Protection 360™ HomeTech app and no requirement to add the products you want to cover until you need to make a claim. 

Once you enroll, your access to tech support services and power surge benefits begins right away. Your breakdown and accidental damage repair/replacement benefits begin 30 days after the protection plan start date. 

 

* Portable electronics include laptops, tablets, portable DVD/Blu-ray players, portable handheld gaming devices, wearables, audio headsets, virtual reality headsets, and printer display screens. 

This protection plan covers eligible Wi-Fi-enabled products that you or a household member own at your registered service address. Accidental damage coverage applies to the following products: laptops, tablets, portable DVD/Blu-ray players, portable handheld gaming devices, wearables, audio headsets, virtual reality headsets, and printer display screens.

You can find the covered products and their service fees in the table below.* 

*This protection plan covers only those service events reported within thirty (30) days of the date of Product(s)’ Breakdown, Power Surge, or Damage. 

 

Protection 360™ HomeTech is $25 per month, plus applicable tax. It’s an optional monthly plan which automatically renews unless canceled. 

You can add Protection 360™ HomeTech by simply going to your account via MyTMobile.com or the T-Life app, selecting Manage Add-ons, and checking the Protection 360™ HomeTech program and then selecting continue.

 

Alternatively, you can call T-Mobile Care at 1-800-937-8997 or visit your nearest T-Mobile store and a sales associate will help you add it to your account.

No. Protection 360™ HomeTech provides coverage for accidental damage on portable electronics, out-of-warranty mechanical/electrical breakdown, and power surge for an unlimited number of eligible Wi-Fi-enabled devices (excluding smartphones).

 

Protection 360™ is protection for your smartphone and other devices, and includes lost/stolen device replacement, unlimited accidental damage, and mechanical and electrical failure. You can learn more here

Our Terms and Conditions can be found here

Your coverage confirmation is part of the welcome kit which was emailed to you after you enrolled in the program and includes your coverage documents which provide all the details about your plan including your service fees, claim limits, and coverage type. You can find the Terms and Conditions here. If you would like to request a copy of your coverage documents, you can call 1-800-320-1593. 

Your contract number is on the top of the welcome letter you received when you enrolled.

You can also find it in your Protection 360TM HomeTech app by clicking on My Account.

Your tech support services, and power surge benefits begin on your coverage start date. Your breakdown and accidental damage repair/replacement benefits begin 30 days after the coverage start date.

To create your account, download the Protection 360™ HomeTech app from Google Play™ or the App Store® or go to protection360hometech.com. Follow the prompts to create your account using your email address. If you're unsure of your email, please call 1-800-320-1593, and we can help you set one up.

You don’t have to register any of your devices for them to be covered, but if you need to file a claim, your device will need to be in the device inventory list in order for you to complete the claim. 

To file a claim, you’ll need to have your device listed in the inventory list in the Protection 360TM HomeTech app. 

 

When you list your devices like laptops, tablets, smart TVs, wireless speakers, fitness bands, etc., you’ll be able to view coverage details and have access to thousands of device-specific articles and videos, how-to tips and tricks, step-by-step quick fixes, and your device manual all in one place. 

It's an easy-to-use application that helps you solve technical challenges, manage your device inventory, file claims, and check on repair and replacement status. Customers enrolled in Protection 360™ HomeTech have access to features including: 

• View protection plan details 

• Connect with experienced tech pros 

• Use camera and screen share for faster fixes 

• Access self-help tips and tricks 

• Presenta y haz el seguimiento de reclamaciones 

• Check repair and replacement status 

• Add home devices in the protection plan 

• Wi-Fi speed check

• You can download the app from the App Store® or Google PlayTM store. Additionally, upon initial signup you'll get a text message with a link to download the app. 

No, Protection 360™ HomeTech covers your eligible Wi-Fi-enabled devices—the ones you already own plus the ones you’ll buy—no matter how many there are, and no matter where or when you bought them.

Our highly trained, U. S.-based tech pros offer a level of support we believe is simply unrivaled. You can contact us about almost any type of technical challenge related to your smart TV, soundbar, home Wi-Fi router, streaming devices, personal computer, laptop, personal wearable devices, tablets, and more, and we’ll provide you with resources and tools that are appropriate to your device/electronic. We also help you set up/install and launch/configure your new devices, troubleshoot hardware, operating system, app, and Wi-Fi connectivity issues, and get your devices to work with each other more seamlessly. And we’ll get your problem solved fast—it’s why we have a 97.2% customer satisfaction rating and a 98%+ resolution rate¹.

 

¹ 2016 - 2023 Assurant, Inc. reporting 

Connect with a live tech pro via call and chat from your Protection 360™ HomeTech app for help with your home electronics and technology. You can also access tech support via Tech Services at the top of this website.

You can cancel Protection 360™ HomeTech by simply going to your account via MyTMobile.com or the T-Life app.

 

Alternatively, you can call T-Mobile Care at 1-800-937-8997, email Protection360Cancellation@t-mobile.com or visit your nearest T-Mobile store and a sales associate will help you remove it from your account.

Protection 360™ HomeTech is provided by Federal Warranty Service Corporation in all states except Florida, where the provider is United Service Protection, Inc., and Oklahoma, where the provider is Assurant Service Protection, Inc. These companies operate under the trade name Assurant. Todas las marcas comerciales son propiedad de sus respectivos titulares.