Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem?
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
Same issue. Detail usage not visible for current billing cycle - no updates since 1/24 for me. No fix for three weeks. If it was really a technical issue you'd think they'd have the ability to get it fixed by now. So my guess is everyone is given the runaround and Tmobile is lying about the fact that they stopped this feature for all accounts.
I have three kids’ lines and can no longer monitor them.
robroma123 wrote:
PS - this issue is NOT solved. I don't know who at TMO said that it is, but more disinformation and lack of transparency.
Correct, this is not solved. This issue is still ongoing 4 weeks with no fix, no timeline, no way to see any usage from the billing cycle!
I just got off the phone with a support person. This was my second call and I wanted answers but they're covering up something. They said that they spoke with the development team or whoever and they just don't have an estimate as to when this will be fixed, but he told me that the feature is not going away. I feel like this company cannot be trusted. I feel like they're hiding something. Something major must've happened in order for this to break in the first place, if it is in fact, broken and not going away. I have been in the software industry for over 40 years and if something takes this long to fix then it's not a company you want to deal with. I am going to file a report with the BBB and move to another carrier. We just moved to T-Mobile about six months ago so it's a pain for me to move on but I won't deal with a company who lies to me.
I spoke to a representative about this problem a few days ago, in the chat. He said the usage is supposed to update every 2 hours. He made me a ticket for tech support, and I still haven't heard anything. We need to keep calling and blogging these complaints, cause Tmobile is obviously holding back information.. Either they really can't fix it, plan on not fixing it, or waiting a while before telling the public they're taking away the feature all together. So let's keep this up. Maybe a boycott will happen, or they'll lose us all as customers 🤷🏽♀️. Hopefully they'll just come clean, & fix it tho !
I'm having the same issue. Spoke with someone in Support earlier in the week that gave me an explanation that was incomprehensible word salad.
This outrages, how can Tmobile not be able to fix a problem that is impacting so many people for so long?????
TXUser214 wrote:
This outrages, how can Tmobile not be able to fix a problem that is impacting so many people for so long?????
It's amazing they never have any issues with automatic billing 🤔🤔 They have no issue getting their money
Nujahru wrote:
Yes Kendall! We're still here. To recap this is a known issue and our support teams are working on a resolution. We don't have an ETA, however you can still view usage from your prior bill cycles, on your prior bills. ^VinnyFrancisco
I completely understand needing to have this information accessible. I wish I had more information for you than we do at this time. We always want our customers to be able to make a decision that works best for them, no matter the circumstance and we are here to support you whatever you choose. Of course we hope not to see you leave! I'm only able to provide the info that I do have though, again I do apologize that we don't have anything more concrete at this time. ^VinnyFrancisco
Still in dark as to when this will be resolved, customer twitter rep is clueless. No ETA , but we're working It.. smfh
We need answer FROM T-MOBILE EMPLOYEE!!!
SCOLCLASS wrote:
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem?
Sam here since 2/4…. after contact costumer service few times . Finally on honest agent tell me the THIS SERVICE IS NO MORE AVAILABLE IN REAL TIME . We will have details available few days after the end of the cycle…. We have to switch to another company.
That's insane. Why would they take this option away? Makes no sense
