Forum Discussion
Canceling T-Mobile internet
August 4, I went into the hospital for a quadruple bypass, on Aug6th, due to my debit card being blocked due to a hack, they denied payment to T-Mobile who cut off my internet, about Aug 8 my wife and daughter called me about the internet, I said unplug it and plug it back in, we were unaware T-Mobile had cut us off. My daughter called a local service provider and go internet from then, 16 days later I was released from the hospital and then found out about the blocked card, Tried to get ahold of t-mobile but do not have a pin number, have tried everything,excpt driving 60 miles to a t-mobile store.any suggestions?
Best wishes for a speedy recovery!
If you don’t have a pin, just say “I don’t have it” and then when you get to a live agent they will send you a temporary code to your Tmobile line/phone and that will get you thru.
Actually they say without a pin we cannot help you and disconnect
rdbyam wrote:
Actually they say without a pin we cannot help you and disconnect
You must have setup a PIN in the past and forgot the code. You can reset your PIN by asking them to verify your identity using other methods.
