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Tj1738's avatar
Tj1738
Network Novice
16 days ago

Locked imei…

Last week my brother told me he was unable to use his phone. He said the phone is saying no sim. I called Tmobile and they said the illegal team locked the sim and I would have to write them. I been a customer with Tmobile almost 9 years. I asked if it was a number or email I can contact. She said no I had to write Tmobile. I'm not understanding why the phone is locked anyway.

7 Replies

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  • syaoran's avatar
    syaoran
    Transmission Titan
    15 days ago
    Copiar enlaceReportar

    Do you mean, blacklisted?  There is no illegal team at T-Mobile   What team are you referring to? 

    If it is an Android device.  Are you sure it was permanently SIM unlocked and not just a temporary SIM unlock?  

    • Tj1738's avatar
      Tj1738
      Network Novice
      15 days ago
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      That's what the representative said. I asked her if she meant legal and she said no illegal team. And they were the ones who locked it. 

  • Tj1738's avatar
    Tj1738
    Network Novice
    15 days ago
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    Ok thank you. I talk to Tmobile they said the illegal team locked imei and I had it write them a letter. My account I good standing. And it was never reported lost or stolen. 

      • Tj1738's avatar
        Tj1738
        Network Novice
        15 days ago
        Copiar enlaceReportar

        That's what the representative said. I asked her if she meant legal and she said no illegal team. And they were the ones who locked it. 

  • gramps28's avatar
    gramps28
    Router Royalty
    15 days ago
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    Contact Tmobile support using messenger on one of their social media platforms . Usually a phone is remotely locked if it's reported lost or stolen or the account is in bsd standing. 

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Last week my brother told me he was unable to use his phone. He said the phone is saying no sim. I called Tmobile and they said the illegal team locked the sim and I would have to write them. I been a customer with Tmobile almost 9 years. I asked if it was a number or email I can contact. She said no I had to write Tmobile. I'm not understanding why the phone is locked anyway.

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Do you mean, blacklisted?  There is no illegal team at T-Mobile   What team are you referring to? 

\n

If it is an Android device.  Are you sure it was permanently SIM unlocked and not just a temporary SIM unlock?  

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That's what the representative said. I asked her if she meant legal and she said no illegal team. And they were the ones who locked it. 

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Ok thank you. I talk to Tmobile they said the illegal team locked imei and I had it write them a letter. My account I good standing. And it was never reported lost or stolen. 

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Dobyou mean legal team ,  no such thing as illegal team.

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That's what the representative said. I asked her if she meant legal and she said no illegal team. And they were the ones who locked it. 

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Contact Tmobile support using messenger on one of their social media platforms . Usually a phone is remotely locked if it's reported lost or stolen or the account is in bsd standing. 

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