ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE

I Pay For This.  0.09 download 

Why is my new post being reviewed by "our moderators"? There was no foul language or hate speech or anything like that. Just my opinion about how suing wouldn't be productive.

Suspicious.

Right. A lawsuit wouldn't do anything to fix the problem. I said something like that in another post, here, but for some reason a moderator has flagged it. Don't know why and I'm actually getting a little ticked off about it. It was all written politely. This behavior is pushing me ever closer to cancelling my service.

The forum moderator has a responsibility to do so as legal also has their job to do. Everyone has a responsibility to protect the organization and keep things working. It will all be resolved in the end. 

That isn't actually the issue, of course these things happen. And when I said moderator I didn't mean a person--most likely there is some bot that searches for key words and auto-flags them for review by a human. It's already been reviewed and is posted above. The issue that was irking me was that I didn't receive any explanation except the pop-up banner saying it will be reviewed. And I didn't receive any notification for why it was flagged after it was eventually posted. Explanations to a customer for irregularities is a basic part of customer service. T-Mobile used to be par excellence in this arena.

And yes, I know that the forum engine is not owned or run by them, but that is irrelevant. It is hosted here by Telekom and looks and smells like part of the website. It is a representation of who they are.

Snooooopy wrote:

I still think if you don't like the service a company gives you, you simply find another company.  If you think you deserve some type of refund, ask for it.  I can't imagine suing an internet company if their service is not working out for you.  If my T-Mobile internet starts going out for long periods of time, or if I get tired of dealing with a lot of short outages, I will go back to Cox. 

Phone wise I would stick with T-Mobile, because service has always been good, except for an outage for a few days after a hurricane hit my area, and their customer service has always been most helpful and most honest.  I have never contacted their internet customer service, however, and would not have the patience for long holds, no call backs or unhelpful advice.  I would go back to Cox.

Oh yea, the phone service is still good. I wouldn't see any reason to change that.

iTinkeralot wrote:

I can't argue with that. It is just internet service. I lived in the Colorado Rockies in the 80s for years and didn't have TV or internet or cellphones and I didn't miss it and still had some of the best times of my life. I spent much more time out in the outdoors and still had plenty to do. I am sure I would survive without it if I had to. 

Me, too.  I could survive without the internet, TV or cell phones.  I did not grow up with the internet or cell phones.  But you encounter individuals online who actually become angry at the suggestion that one day there may no longer be an internet, or that it might be better for all, especially children, if there were no cell phones.

cma42 wrote:

Right. A lawsuit wouldn't do anything to fix the problem. I said something like that in another post, here, but for some reason a moderator has flagged it. Don't know why and I'm actually getting a little ticked off about it. It was all written politely. This behavior is pushing me ever closer to cancelling my service.

a bit late to the game here (2 months looks like) but usually it’ll get flagged due to certain words being used..if the system spots it or a variant of a word that isnt supposed to be used it’ll flag it.

The resolution (I would assume per typical T-Mobile) is one of:

• Cellspot (why would I want to use a home internet service to run a T-Mobile cell service)
• Port out to another carrier that works in your area
• File ticket(s) with T-Mobile (good luck with resolution)
• Petition your local PUC.
• File BBB complaints - at best, you might get T-Mobile to waive your device payments and port you to another carrier

Going after a class action lawsuit is almost a non-starter.  Terms typically list arbitration.  Other option is to get your local city/county/state/federal agency involved to name and shame - very unlikely.

Snooooopy wrote:

Why not just cancel the service and get another internet provider?  That would be much easier and cheaper than hiring an attorney and trying to get a class action suit going.  From what I've read here, T-Mobile is providing refunds for those who ask and cancel.  Moreover, it's a totally wireless type of internet service.  There will never be techs coming to your house.  (One of the pluses of this type of internet service, in my opinion.)  You need a wired service for home visits.  Is Cox or Verizon in your area?

Because some of us do not have any other option where we live. I know at least 3 people personally that live around me that has lost their jobs because they can't use live sessions for meetings etc. Does that clear it up for you? and BBB? no better than minor yelp reviews. Thousands tearing down towers..yep, that will get their attention. I'm not beyond that at this point with corporations.