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cma42
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Joined 3 years ago
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Re: t-mobile home internet outage map
Have not found a self-reported outage map and t-mo doesn't seem to communicate with us about detected issues. Downdetector is the only thing I found to give me an idea of whether it's just me or the system. But they only have input from people who choose to report outages to them.257Visto0likes0ComentariosRe: ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE
Snooooopy wrote: I still think if you don't like the service a company gives you, you simply find another company. If you think you deserve some type of refund, ask for it. I can't imagine suing an internet company if their service is not working out for you. If my T-Mobile internet starts going out for long periods of time, or if I get tired of dealing with a lot of short outages, I will go back to Cox. Phone wise I would stick with T-Mobile, because service has always been good, except for an outage for a few days after a hurricane hitmy area, and their customer service has always been most helpful and most honest. I have never contacted their internet customer service, however, and would not have the patience for long holds, no call backs or unhelpful advice. I would go back to Cox. Oh yea, the phone service is still good. I wouldn't see any reason to change that.3Visto0likes0ComentariosRe: ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE
That isn't actually the issue, of course these things happen. And when I said moderator I didn't mean a person--most likely there is some bot that searches for key words and auto-flags them for review by a human. It's alreadybeen reviewed and is posted above. The issue that was irking me wasthat I didn't receive any explanation except the pop-up banner saying it will be reviewed. And I didn't receive any notification for why it was flagged after it was eventually posted. Explanations to a customer for irregularities is a basic part ofcustomer service. T-Mobile used to be par excellencein this arena. And yes, I know that the forum engine is not owned or run by them, but that is irrelevant. It is hosted here by Telekom and looks and smells like part of the website. It is a representation of who they are.6Visto0likes0ComentariosRe: ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE
Right. A lawsuit wouldn't do anything to fix the problem. I said something like that in another post, here, but for some reason a moderator has flagged it. Don't know why and I'm actually getting a little ticked off about it. It was all written politely.This behavior is pushing me ever closer to cancelling my service.4Visto0likes0ComentariosRe: ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE
I doubt they would even notice. According to the Better Business Bureau there is a suit against them from the FCC and they've had others from FCC,FTC and DOJ that they've had to settle in recent years. It's just par for the course for them, but a painfor the private plaintiff. They would find a way to pass on the loss to the consumer.8Visto2likes0ComentariosRe: Getting refunded for interrupted service.
Thanks for your reply, syaoran. I have the same issue on two devices, s22 and the newest T-mobile branded 5G router. Don't see how it could beAPN, it never changes from fast.t...that I've ever seen on the s22 and the router should be automatic.Unless changesare being pushed by the provider, but I don't see any evidence of it.Sometimes my service is excellent, sometimes spotty, and often non-existent. I am in the UC coverage area and my s22 displays UC connection with 3 or more bars. I doubt it's the devices, seems more likepoor infrastructure and upkeep. This is such a shame. I've been using T-Mobile in Germany since around 2001 and in the states since 2009. Used to be the best customer service and reliable coverage, I always raved about them. Been out of country for 6 years where there was no T-Mobile, returned to the states again in September and suddenly everything has gone to heck. I'm seeing the same complaints here and on the BBB website (they have 1.18/5 stars from customer reviews). Again, thanks for the reply.7Visto0likes0ComentariosGetting refunded for interrupted service.
My devices showthat I have 5G UC with 4 bars, and yet no internet. 32503 zip code. Keeps happening every day. What are the chances of being refunded for all my lost internet time for which I have paid? Also, would like to return all my purchased devices,get a refund, and transfer to another carrier. Anyone done this?95Visto0likes2Comentarios