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Suga's avatar
Suga
Newbie Caller
11 months ago

poor connection

Anybody else's connection went bad all of a sudden??
  • jjpet's avatar
    jjpet
    12 months ago

    Update for the people having the “green snow” issue. Before I had mine replaced I found that if I pressed on the screen in two places, usually the top and bottom of the screen, it cleared up immediately. In my case it appears to have been a loose connection between the screen and whatever sensor or lead or wire it connects to. I hope this helps and I hope it helps you save some $$$.

    jP ✌🏻

cma42's avatar
cma42
Transmission Trainee
11 months ago
Copiar enlaceReportar

Yes, spotty service for a couple of days now. Both TMHI and phone. TMHI is often garbage, but phone at least usually worked when it was out. No joy from cust svc.

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Anybody else's connection went bad all of a sudden??

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Yes, spotty service for a couple of days now. Both TMHI and phone. TMHI is often garbage, but phone at least usually worked when it was out. No joy from cust svc.

","body@stringLength":"169","rawBody":"

Yes, spotty service for a couple of days now. Both TMHI and phone. TMHI is often garbage, but phone at least usually worked when it was out. No joy from cust svc.

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Good luck.  There's a tower up US-101 that's been down for 6 months, and the other is decommissioned.  Rep's don't even acknowledge that there was a tower.

I’d recommend hitting up FB/Twitter/X which have US based tech support to try and get some info.

Alternatively - if its Home Internet - there’s a dedicated number for it.

As far as class action - you'll have some trouble with that until you go arbitration.   I'd say try social media / HomeInternet number .. if that doesn't work, go up the food chain through BBB / PUC /FCC.  

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